Open Ticket Request System up to 4.0.32/5.0.30 URL cross site scripting
CVSS Meta Temp Score | Current Exploit Price (≈) | CTI Interest Score |
---|---|---|
3.5 | $0-$5k | 0.00 |
A vulnerability, which was classified as problematic, has been found in Open Ticket Request System up to 4.0.32/5.0.30 (Ticket Tracking Software). This issue affects an unknown code of the component URL Handler. The manipulation with an unknown input leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. Impacted is integrity. The summary by CVE is:
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
The bug was discovered 11/09/2018. The weakness was released 11/11/2018 (Website). The advisory is shared at community.otrs.com. The identification of this vulnerability is CVE-2018-19141 since 11/09/2018. The attack may be initiated remotely. A simple authentication is needed for exploitation. It demands that the victim is doing some kind of user interaction. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1059.007 for this issue.
The vulnerability was handled as a non-public zero-day exploit for at least 2 days. During that time the estimated underground price was around $0-$5k. The vulnerability scanner Nessus provides a plugin with the ID 119120 (Debian DLA-1592-1 : otrs2 security update), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks and running in the context l. The commercial vulnerability scanner Qualys is able to test this issue with plugin 176832 (Debian Security Update for otrs2 (DLA 1592-1)).
Upgrading to version 4.0.33 or 5.0.31 eliminates this vulnerability. A possible mitigation has been published 2 weeks after the disclosure of the vulnerability.
The vulnerability is also documented in the vulnerability database at Tenable (119120). Entry connected to this vulnerability is available at 126643.
Product
Type
Name
Version
- 4.0.0
- 4.0.1
- 4.0.2
- 4.0.3
- 4.0.4
- 4.0.5
- 4.0.6
- 4.0.7
- 4.0.8
- 4.0.9
- 4.0.10
- 4.0.11
- 4.0.12
- 4.0.13
- 4.0.14
- 4.0.15
- 4.0.16
- 4.0.17
- 4.0.18
- 4.0.19
- 4.0.20
- 4.0.21
- 4.0.22
- 4.0.23
- 4.0.24
- 4.0.25
- 4.0.26
- 4.0.27
- 4.0.28
- 4.0.29
- 4.0.30
- 4.0.31
- 4.0.32
- 5.0.0
- 5.0.1
- 5.0.2
- 5.0.3
- 5.0.4
- 5.0.5
- 5.0.6
- 5.0.7
- 5.0.8
- 5.0.9
- 5.0.10
- 5.0.11
- 5.0.12
- 5.0.13
- 5.0.14
- 5.0.15
- 5.0.16
- 5.0.17
- 5.0.18
- 5.0.19
- 5.0.20
- 5.0.21
- 5.0.22
- 5.0.23
- 5.0.24
- 5.0.25
- 5.0.26
- 5.0.27
- 5.0.28
- 5.0.29
- 5.0.30
License
CPE 2.3
CPE 2.2
CVSSv4
VulDB CVSS-B Score: 🔍VulDB CVSS-BT Score: 🔍
VulDB Vector: 🔍
VulDB Reliability: 🔍
CVSSv3
VulDB Meta Base Score: 3.6VulDB Meta Temp Score: 3.5
VulDB Base Score: 2.4
VulDB Temp Score: 2.3
VulDB Vector: 🔍
VulDB Reliability: 🔍
NVD Base Score: 4.8
NVD Vector: 🔍
CVSSv2
AV | AC | Au | C | I | A |
---|---|---|---|---|---|
💳 | 💳 | 💳 | 💳 | 💳 | 💳 |
💳 | 💳 | 💳 | 💳 | 💳 | 💳 |
💳 | 💳 | 💳 | 💳 | 💳 | 💳 |
Vector | Complexity | Authentication | Confidentiality | Integrity | Availability |
---|---|---|---|---|---|
unlock | unlock | unlock | unlock | unlock | unlock |
unlock | unlock | unlock | unlock | unlock | unlock |
unlock | unlock | unlock | unlock | unlock | unlock |
VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍
NVD Base Score: 🔍
Exploiting
Class: Cross site scriptingCWE: CWE-79 / CWE-74 / CWE-707
ATT&CK: T1059.007
Local: No
Remote: Yes
Availability: 🔍
Status: Not defined
EPSS Score: 🔍
EPSS Percentile: 🔍
Price Prediction: 🔍
Current Price Estimation: 🔍
0-Day | unlock | unlock | unlock | unlock |
---|---|---|---|---|
Today | unlock | unlock | unlock | unlock |
Nessus ID: 119120
Nessus Name: Debian DLA-1592-1 : otrs2 security update
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Context: 🔍
Qualys ID: 🔍
Qualys Name: 🔍
Threat Intelligence
Interest: 🔍Active Actors: 🔍
Active APT Groups: 🔍
Countermeasures
Recommended: UpgradeStatus: 🔍
Reaction Time: 🔍
0-Day Time: 🔍
Exposure Time: 🔍
Upgrade: Open Ticket Request System 4.0.33/5.0.31
Timeline
11/09/2018 🔍11/09/2018 🔍
11/11/2018 🔍
11/11/2018 🔍
11/11/2018 🔍
11/23/2018 🔍
11/26/2018 🔍
06/05/2023 🔍
Sources
Advisory: DLA 1592-1Status: Confirmed
CVE: CVE-2018-19141 (🔍)
See also: 🔍
Entry
Created: 11/11/2018 09:10Updated: 06/05/2023 14:29
Changes: 11/11/2018 09:10 (73), 04/11/2020 14:58 (2), 06/05/2023 14:29 (4)
Complete: 🔍
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