CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
5.8	$0-$5k	0.00

A vulnerability was found in Open Ticket Request System up to 3.3.20/4.0.26/5.0.24/6.0.1 (Ticket Tracking Software). It has been declared as problematic. This vulnerability affects an unknown functionality of the component Ticket Search. The manipulation with an unknown input leads to a information disclosure vulnerability. The CWE definition for the vulnerability is CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. As an impact it is known to affect confidentiality. CVE summarizes:

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

The bug was discovered 12/05/2017. The weakness was released 12/08/2017 (Website). The advisory is shared for download at otrs.com. This vulnerability was named CVE-2017-16854 since 11/16/2017. The exploitation appears to be easy. The attack can be initiated remotely. The successful exploitation needs a single authentication. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1592.

The vulnerability was handled as a non-public zero-day exploit for at least 3 days. During that time the estimated underground price was around $0-$5k. The vulnerability scanner Nessus provides a plugin with the ID 105330 (Debian DSA-4066-1 : otrs2 - security update), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks and running in the context l. The commercial vulnerability scanner Qualys is able to test this issue with plugin 176252 (Debian Security Update for otrs2 (DSA 4066-1)).

Upgrading eliminates this vulnerability. A possible mitigation has been published 2 weeks after the disclosure of the vulnerability.

The vulnerability is also documented in the vulnerability database at Tenable (105330). Entry connected to this vulnerability is available at VDB-110357.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 3.3.0
• 3.3.1
• 3.3.2
• 3.3.3
• 3.3.4
• 3.3.5
• 3.3.6
• 3.3.7
• 3.3.8
• 3.3.9
• 3.3.10
• 3.3.11
• 3.3.12
• 3.3.13
• 3.3.14
• 3.3.15
• 3.3.16
• 3.3.17
• 3.3.18
• 3.3.19
• 3.3.20
• 4.0.0
• 4.0.1
• 4.0.2
• 4.0.3
• 4.0.4
• 4.0.5
• 4.0.6
• 4.0.7
• 4.0.8
• 4.0.9
• 4.0.10
• 4.0.11
• 4.0.12
• 4.0.13
• 4.0.14
• 4.0.15
• 4.0.16
• 4.0.17
• 4.0.18
• 4.0.19
• 4.0.20
• 4.0.21
• 4.0.22
• 4.0.23
• 4.0.24
• 4.0.25
• 4.0.26
• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13
• 5.0.14
• 5.0.15
• 5.0.16
• 5.0.17
• 5.0.18
• 5.0.19
• 5.0.20
• 5.0.21
• 5.0.22
• 5.0.23
• 5.0.24
• 6.0.0
• 6.0.1

License

• free

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB CVSS-B Score: 🔍
VulDB CVSS-BT Score: 🔍
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.9
VulDB Meta Temp Score: 5.8

VulDB Base Score: 5.3
VulDB Temp Score: 5.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 6.5
NVD Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	unlock	unlock	unlock	unlock
Today	unlock	unlock	unlock	unlock

Nessus ID: 105330
Nessus Name: Debian DSA-4066-1 : otrs2 - security update
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Context: 🔍

OpenVAS ID: 65970
OpenVAS Name: Debian Security Advisory DSA 4066-1 (otrs2 - security update)
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

Reaction Time: 🔍
0-Day Time: 🔍
Exposure Time: 🔍

Timelineinfo

11/16/2017 🔍
12/05/2017 +19 days 🔍
12/08/2017 +3 days 🔍
12/08/2017 +0 days 🔍
12/09/2017 +1 days 🔍
12/17/2017 +8 days 🔍
12/18/2017 +1 days 🔍
01/17/2023 +1856 days 🔍

Sourcesinfo

Advisory: DLA 1212-1
Status: Not defined
Confirmation: 🔍

CVE: CVE-2017-16854 (🔍)
OVAL: 🔍
See also: 🔍

Entryinfo

Created: 12/09/2017 11:40 AM
Updated: 01/17/2023 10:01 AM
Changes: 12/09/2017 11:40 AM (73), 12/12/2019 09:55 PM (4), 01/17/2023 10:01 AM (4)
Complete: 🔍
Cache ID: 18:E0C:40

Discussion

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