OTRS up to 6.0.6 Ticket Overview information disclosure

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.
CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.1$0-$5k0.00

A vulnerability has been found in OTRS up to 6.0.6 (Service Management Software) and classified as problematic. Affected by this vulnerability is an unknown code of the component Ticket Overview. The manipulation with an unknown input leads to a information disclosure vulnerability. The CWE definition for the vulnerability is CWE-200. As an impact it is known to affect confidentiality. The summary by CVE is:

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

The bug was discovered 05/04/2018. The weakness was released 06/06/2018 (Website). It is possible to read the advisory at community.otrs.com. This vulnerability is known as CVE-2018-10198 since 04/18/2018. The exploitation appears to be easy. The attack can be launched remotely. A single authentication is needed for exploitation. The technical details are unknown and an exploit is not publicly available.

The vulnerability was handled as a non-public zero-day exploit for at least 33 days. During that time the estimated underground price was around $0-$5k.

Upgrading to version 6.0.7 eliminates this vulnerability.

Productinfoedit

Type

Name

CPE 2.3infoedit

CPE 2.2infoedit

CVSSv3infoedit

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 4.2

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.3
NVD Vector: 🔍

CVSSv2infoedit

AVACAuCIA
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🔍🔍🔍🔍🔍🔍
🔍🔍🔍🔍🔍🔍
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfoedit

Class: Information disclosure
CWE: CWE-200
ATT&CK: Unknown

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined
Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfoedit

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfoedit

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 6.0.7

Timelineinfoedit

04/18/2018 🔍
05/04/2018 +16 days 🔍
06/06/2018 +32 days 🔍
06/06/2018 +0 days 🔍
06/07/2018 +1 days 🔍
02/15/2020 +618 days 🔍

Sourcesinfoedit

Advisory: community.otrs.com
Status: Not defined
Confirmation: 🔍

CVE: CVE-2018-10198 (🔍)

Entryinfoedit

Created: 06/07/2018 08:28 AM
Updated: 02/15/2020 01:13 PM
Changes: (2) vulnerability_discoverydate advisory_confirm_url
Complete: 🔍

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