Open Ticket Request System up to 6.0.16/7.0.4 Document.pm cross site scripting

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.
CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.1$0-$5k0.00

A vulnerability was found in Open Ticket Request System up to 6.0.16/7.0.4 (Ticket Tracking Software) and classified as problematic. This issue affects some unknown processing of the file Kernel/Output/Template/Document.pm. The manipulation with an unknown input leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. Impacted is integrity. The summary by CVE is:

An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.

The bug was discovered 03/08/2019. The weakness was released 03/13/2019. The identification of this vulnerability is CVE-2019-9751 since 03/13/2019. The attack may be initiated remotely. Required for exploitation is a simple authentication. It demands that the victim is doing some kind of user interaction. Technical details of the vulnerability are known, but there is no available exploit. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

The vulnerability was handled as a non-public zero-day exploit for at least 5 days. During that time the estimated underground price was around $0-$5k.

Upgrading to version 6.0.17 or 7.0.5 eliminates this vulnerability.

Entry connected to this vulnerability is available at VDB-131712.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.1
VulDB Meta Temp Score: 4.1

VulDB Base Score: 3.5
VulDB Temp Score: 3.4
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.8
NVD Vector: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Open Ticket Request System 6.0.17/7.0.5

Timelineinfo

03/08/2019 🔍
03/13/2019 +5 days 🔍
03/13/2019 +0 days 🔍
03/14/2019 +1 days 🔍
08/01/2023 +1601 days 🔍

Sourcesinfo

Advisory: community.otrs.com
Status: Not defined

CVE: CVE-2019-9751 (🔍)
See also: 🔍

Entryinfo

Created: 03/14/2019 08:29 AM
Updated: 08/01/2023 10:24 AM
Changes: 03/14/2019 08:29 AM (56), 05/16/2020 02:42 PM (1), 08/01/2023 10:24 AM (4)
Complete: 🔍
Cache ID: 18:F87:40

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