A vulnerability was found in Open Ticket Request System 7.0.0/7.0.1/7.0.2/7.0.3/7.0.4 (Ticket Tracking Software). It has been rated as problematic. Affected by this issue is an unknown function of the component Search Result Handler. The manipulation with an unknown input leads to a information disclosure vulnerability. Using CWE to declare the problem leads to CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. Impacted is confidentiality. CVE summarizes:

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

The weakness was released 06/03/2019. This vulnerability is handled as CVE-2019-9753 since 03/13/2019. The exploitation is known to be easy. The attack may be launched remotely. The successful exploitation requires a simple authentication. The technical details are unknown and an exploit is not available. This vulnerability is assigned to T1592 by the MITRE ATT&CK project.

Upgrading to version 7.0.5 eliminates this vulnerability.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4

License

• free

CPE 2.3info

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CPE 2.2info

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• 🔍
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