A vulnerability was found in Open Ticket Request System up to 5.0.36/6.0.19/7.0.8 (Ticket Tracking Software). It has been declared as problematic. Affected by this vulnerability is an unknown part of the component External Note Handler. The manipulation with an unknown input leads to a information disclosure vulnerability. The CWE definition for the vulnerability is CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. As an impact it is known to affect confidentiality. The summary by CVE is:

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

The weakness was presented 06/17/2019 (Website). The advisory is shared at lists.debian.org. This vulnerability is known as CVE-2019-12497 since 05/31/2019. The attack can be launched remotely. The exploitation doesn't need any form of authentication. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1592 for this issue.

The commercial vulnerability scanner Qualys is able to test this issue with plugin 176989 (Debian Security Update for otrs2 (DLA 1816-1)).

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

See 136571 for similar entry.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13
• 5.0.14
• 5.0.15
• 5.0.16
• 5.0.17
• 5.0.18
• 5.0.19
• 5.0.20
• 5.0.21
• 5.0.22
• 5.0.23
• 5.0.24
• 5.0.25
• 5.0.26
• 5.0.27
• 5.0.28
• 5.0.29
• 5.0.30
• 5.0.31
• 5.0.32
• 5.0.33
• 5.0.34
• 5.0.35
• 5.0.36
• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8

License

• free

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

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