OTRS up to 8.0.16 Ticket privileges assignment

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
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4.9$0-$5k0.00

A vulnerability was found in OTRS up to 8.0.16 (Service Management Software). It has been rated as critical. Affected by this issue is some unknown processing of the component Ticket Handler. The manipulation with an unknown input leads to a privilege escalation vulnerability. Using CWE to declare the problem leads to CWE-266. Impacted is confidentiality, integrity, and availability. CVE summarizes:

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

The weakness was released 10/18/2021. The advisory is available at otrs.com. This vulnerability is handled as CVE-2021-36097 since 07/01/2021. The exploitation is known to be easy. The attack may be launched remotely. Required for exploitation is a simple authentication. The technical details are unknown and an exploit is not available. The structure of the vulnerability defines a possible price range of USD $0-$5k at the moment (estimation calculated on 10/22/2021). This vulnerability is assigned to T1068 by the MITRE ATT&CK project.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Productinfoedit

Type

Name

CPE 2.3infoedit

CPE 2.2infoedit

CVSSv3infoedit

VulDB Meta Base Score: 4.9
VulDB Meta Temp Score: 4.9

VulDB Base Score: 6.3
VulDB Temp Score: 6.3
VulDB Vector: 🔒
VulDB Reliability: 🔍

CNA Base Score: 3.5
CNA Vector (OTRS AG): 🔒

CVSSv2infoedit

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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfoedit

Class: Privilege escalation
CWE: CWE-266
ATT&CK: T1068

Local: No
Remote: Yes

Availability: 🔒
Status: Not defined
Price Prediction: 🔍
Current Price Estimation: 🔒

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Threat Intelligenceinfoedit

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfoedit

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔒

Timelineinfoedit

07/01/2021 CVE assigned
10/18/2021 +109 days Advisory disclosed
10/18/2021 +0 days VulDB entry created
10/22/2021 +4 days VulDB last update

Sourcesinfoedit

Advisory: otrs.com
Status: Confirmed
Confirmation: 🔒

CVE: CVE-2021-36097 (🔒)

Entryinfoedit

Created: 10/18/2021 01:26 PM
Updated: 10/22/2021 12:15 PM
Changes: (2) advisory_confirm_url source_cve_nvd_summary
Complete: 🔍

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