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5.3	$0-$5k	0.00

A vulnerability, which was classified as critical, was found in Kayako eSupport 2.1.2/2.1.8/2.2/2.2.5/2.3. Affected is some unknown functionality of the file index.php. The manipulation with an unknown input leads to a sql injection vulnerability. CWE is classifying the issue as CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. This is going to have an impact on integrity. CVE summarizes:

Multiple SQL injection vulnerabilities in Kayako eSupport 2.x allow remote attackers to execute arbitrary SQL commands via the (1) subcat, (2) rate, (3) questiondetails, (4) ticketkey22, (5) email22 parameters to index.php, or (6) the e-mail field of the Forgot Key feature.

The weakness was published 12/31/2004 by James Bercegay with Gulftech (Website). The advisory is available at marc.theaimsgroup.com. This vulnerability is traded as CVE-2004-1413 since 02/12/2005. The exploitability is told to be easy. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. Technical details are known, but there is no available exploit. This vulnerability is assigned to T1505 by the MITRE ATT&CK project.

By approaching the search of inurl:index.php it is possible to find vulnerable targets with Google Hacking.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the vulnerability database at X-Force (18572). Similar entry is available at 22709.

Productinfo

Vendor

• Kayako

Name

• eSupport

Version

• 2.1.2
• 2.1.8
• 2.2
• 2.2.5
• 2.3

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB CVSS-B Score: 🔍
VulDB CVSS-BT Score: 🔍
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.3
VulDB Meta Temp Score: 5.3

VulDB Base Score: 5.3
VulDB Temp Score: 5.3
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Sql injection
CWE: CWE-89 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined
Google Hack: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	unlock	unlock	unlock	unlock
Today	unlock	unlock	unlock	unlock

OpenVAS ID: 16022
OpenVAS Name: Kayako eSupport SQL Injection and Cross-Site-Scripting
OpenVAS File: 🔍
OpenVAS Family: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

12/18/2004 🔍
12/31/2004 +13 days 🔍
12/31/2004 +0 days 🔍
02/12/2005 +43 days 🔍
04/14/2015 +3713 days 🔍
06/22/2018 +1165 days 🔍

Sourcesinfo

Advisory: marc.theaimsgroup.com
Researcher: James Bercegay
Organization: Gulftech
Status: Not defined

CVE: CVE-2004-1413 (🔍)
X-Force: 18572 - Kayako Home, Ticket Status, and Forgot Key feature SQL injection
SecurityFocus: 12037 - Kayako ESupport Multiple Cross-Site Scripting and SQL Injection Vulnerabilities

See also: 🔍

Entryinfo

Created: 04/14/2015 13:28
Updated: 06/22/2018 07:52
Changes: 04/14/2015 13:28 (54), 06/22/2018 07:52 (6)
Complete: 🔍

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