OTRS up to 8.0.34 Ticket Move privileges management

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
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4.8$0-$5k0.00

A vulnerability, which was classified as critical, has been found in OTRS up to 8.0.34 (Service Management Software). This issue affects an unknown part of the component Ticket Move Handler. The manipulation with an unknown input leads to a privileges management vulnerability. Using CWE to declare the problem leads to CWE-269. The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

The weakness was disclosed 07/24/2023. The advisory is shared at otrs.com. The identification of this vulnerability is CVE-2023-38058 since 07/12/2023. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1068 for this issue.

Upgrading to version 8.0.35 eliminates this vulnerability. The upgrade is hosted for download at otrs.com.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB CVSS-B Score: 🔍
VulDB CVSS-BT Score: 🔍
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.9
VulDB Meta Temp Score: 4.8

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.3
NVD Vector: 🔍

CNA Base Score: 4.1
CNA Vector (OTRS AG): 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Privileges management
CWE: CWE-269 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 8.0.35

Timelineinfo

07/12/2023 🔍
07/24/2023 +12 days 🔍
07/24/2023 +0 days 🔍
08/16/2023 +23 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2023-38058 (🔍)

Entryinfo

Created: 07/24/2023 01:24 PM
Updated: 08/16/2023 09:13 AM
Changes: 07/24/2023 01:24 PM (51), 08/16/2023 09:13 AM (11)
Complete: 🔍
Cache ID: 18:545:40

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