A vulnerability was found in OTRS (Service Management Software). It has been rated as critical. This issue affects an unknown code of the component Access Restriction. The manipulation with an unknown input leads to a access control vulnerability. Using CWE to declare the problem leads to CWE-264. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

The weakness was shared 03/18/2011 (Website). It is possible to read the advisory at source.otrs.org. The identification of this vulnerability is CVE-2010-4768. The attack may be initiated remotely. A simple authentication is needed for exploitation. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1068 according to MITRE ATT&CK.

Upgrading to version 0.5 eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at X-Force (66333). The entries 56878, 56877, 56875 and 56874 are related to this item.

Productinfo

Type

• Service Management Software

Name

• OTRS

License

• open-source

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CPE 2.2info

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