CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
6.0	$0-$5k	0.00

A vulnerability, which was classified as critical, has been found in OTRS Help Desk up to 3.3.0 (Service Management Software). Affected by this issue is an unknown code block. The manipulation with an unknown input leads to a access control vulnerability. Using CWE to declare the problem leads to CWE-264. Impacted is confidentiality, integrity, and availability. CVE summarizes:

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

The weakness was released 12/19/2014 (Website). The advisory is shared for download at otrs.com. This vulnerability is handled as CVE-2014-9324 since 12/07/2014. The attack may be launched remotely. The requirement for exploitation is a simple authentication. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1068.

The vulnerability scanner Nessus provides a plugin with the ID 80445 (Debian DSA-3124-1 : otrs2 - security update), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks.

Upgrading to version 3.3.1 eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at Tenable (80445).

Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Help Desk

Version

• 3.0
• 3.1
• 3.2
• 3.3

License

• open-source

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB CVSS-B Score: 🔍
VulDB CVSS-BT Score: 🔍
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.3
VulDB Meta Temp Score: 6.0

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock
unlock	unlock	unlock	unlock	unlock	unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Access control
CWE: CWE-264
ATT&CK: T1068

Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	unlock	unlock	unlock	unlock
Today	unlock	unlock	unlock	unlock

Nessus ID: 80445
Nessus Name: Debian DSA-3124-1 : otrs2 - security update
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 703124
OpenVAS Name: Debian Security Advisory DSA 3124-1 (otrs2 - security update)
OpenVAS File: 🔍
OpenVAS Family: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Help Desk 3.3.1

Timelineinfo

12/07/2014 🔍
12/17/2014 +10 days 🔍
12/17/2014 +0 days 🔍
12/19/2014 +2 days 🔍
12/19/2014 +0 days 🔍
12/23/2014 +4 days 🔍
01/12/2015 +20 days 🔍
03/27/2015 +74 days 🔍
04/09/2022 +2570 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Not defined
Confirmation: 🔍

CVE: CVE-2014-9324 (🔍)
OVAL: 🔍

Vulnerability Center: 47787 - OTRS Help Desk Remote Host Privilege in the GenericInterface Interface, Medium
Secunia: 59875 - OTRS Help Desk Tickets GenericInterface Access Control Security Bypass Security Issue, Less Critical

Entryinfo

Created: 03/27/2015 14:56
Updated: 04/09/2022 13:42
Changes: 03/27/2015 14:56 (61), 06/16/2017 04:33 (9), 04/09/2022 13:42 (3)
Complete: 🔍

Discussion

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