Zoho ManageEngine ServiceDesk Plus prior 9.0 information disclosure

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
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A vulnerability was found in Zoho ManageEngine ServiceDesk Plus and classified as problematic. This issue affects some unknown processing. The manipulation with an unknown input leads to a information disclosure vulnerability. Using CWE to declare the problem leads to CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. Impacted is confidentiality. The summary by CVE is:

ZOHO ManageEngine ServiceDesk Plus (SDP) before 9.0 build 9031 allows remote authenticated users to obtain sensitive ticket information via a (1) getTicketData action to servlet/AJaxServlet or a direct request to (2) swf/flashreport.swf, (3) reports/flash/details.jsp, or (4) reports/CreateReportTable.jsp.

The weakness was disclosed 02/04/2015 by Muhammad Ahmed Siddiqui (Website). The advisory is shared at securityfocus.com. The identification of this vulnerability is CVE-2015-1480 since 02/04/2015. The exploitation is known to be easy. The attack may be initiated remotely. Required for exploitation is a simple authentication. Technical details are unknown but a public exploit is available. MITRE ATT&CK project uses the attack technique T1592 for this issue.

A public exploit has been developed by Rewterz - Research Group and been published even before and not after the advisory. The exploit is available at exploit-db.com. It is declared as proof-of-concept. The vulnerability was handled as a non-public zero-day exploit for at least 9 days. During that time the estimated underground price was around $0-$5k. The commercial vulnerability scanner Qualys is able to test this issue with plugin 115178 (ZOHO ManageEngine ServiceDesk Plus SQL Injection and Information Disclosure Vulnerability).

Upgrading to version 9.0 eliminates this vulnerability. Furthermore it is possible to detect and prevent this kind of attack with TippingPoint and the filter 19842.

The vulnerability is also documented in the vulnerability database at Exploit-DB (35904). The entry 73876 is pretty similar.





CPE 2.3info

CPE 2.2info


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VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 3.9

VulDB Base Score: 4.3
VulDB Temp Score: 3.9
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Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
ATT&CK: T1592

Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Author: Rewterz - Research Group
Download: 🔍

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OpenVAS ID: 801402
OpenVAS Name: ZOHO ManageEngine ServiceDesk Plus (SDP) Multiple Vulnerabilities - Feb15
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Threat Intelligenceinfo

Interest: 🔍
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Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: ServiceDesk Plus 9.0
TippingPoint: 🔍
Fortigate IPS: 🔍


01/23/2015 🔍
01/23/2015 +0 days 🔍
01/26/2015 +3 days 🔍
01/26/2015 +0 days 🔍
02/04/2015 +9 days 🔍
02/04/2015 +0 days 🔍
02/04/2015 +0 days 🔍
03/27/2015 +51 days 🔍
06/09/2015 +74 days 🔍
04/12/2022 +2499 days 🔍


Vendor: manageengine.com

Advisory: 130081
Researcher: Muhammad Ahmed Siddiqui
Status: Confirmed

CVE: CVE-2015-1480 (🔍)
Vulnerability Center: 50409 - ManageEngine ServiceDesk Plus (SDP) Before 9.0 build 9031 Remote Information Disclosure Vulnerability, Medium
SecurityFocus: 72302 - ManageEngine ServiceDesk Plus Privilage Escalation Vulnerability
OSVDB: 117499

scip Labs: https://www.scip.ch/en/?labs.20161013
See also: 🔍


Created: 03/27/2015 02:56 PM
Updated: 04/12/2022 01:10 PM
Changes: 03/27/2015 02:56 PM (59), 09/21/2018 08:39 AM (15), 04/12/2022 01:10 PM (2)
Complete: 🔍


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