SysAid Help Desk up to 15.1 /agententry resource management

CVSS Meta Temp Score
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CTI Interest Score
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A vulnerability was found in SysAid Help Desk up to 15.1. It has been classified as critical. This affects an unknown functionality of the file /agententry. The manipulation with an unknown input leads to a resource management vulnerability. CWE is classifying the issue as CWE-399. This is going to have an impact on confidentiality, integrity, and availability. The summary by CVE is:

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

The weakness was released 06/08/2015 by Pedro Ribeiro (Website). The advisory is shared at This vulnerability is uniquely identified as CVE-2015-3000 since 04/07/2015. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. Technical details and a public exploit are known.

It is declared as proof-of-concept. The exploit is shared for download at

Upgrading to version 15.2 eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at Exploit-DB (43885). Entries connected to this vulnerability are available at 75734, 75735, 75736 and 75737.




CPE 2.3info

CPE 2.2info


VulDB Meta Base Score: 7.3
VulDB Meta Temp Score: 6.6

VulDB Base Score: 7.3
VulDB Temp Score: 6.6
VulDB Vector: 🔍
VulDB Reliability: 🔍



VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍


Class: Resource management
CWE: CWE-399 / CWE-404
ATT&CK: Unknown

Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Download: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍


OpenVAS ID: 900357
OpenVAS Name: SysAid Multiple Vulnerabilities
OpenVAS File: 🔍
OpenVAS Family: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍


Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Help Desk 15.2


04/07/2015 🔍
06/03/2015 +57 days 🔍
06/08/2015 +5 days 🔍
06/08/2015 +0 days 🔍
06/09/2015 +1 days 🔍
05/20/2022 +2537 days 🔍


Advisory: 132138
Researcher: Pedro Ribeiro
Status: Not defined
Confirmation: 🔍

CVE: CVE-2015-3000 (🔍)
SecurityFocus: 75038 - SysAid Multiple Security Vulnerabilities

scip Labs:
See also: 🔍


Created: 06/09/2015 10:27 AM
Updated: 05/20/2022 09:25 AM
Changes: 06/09/2015 10:27 AM (55), 04/04/2019 10:51 PM (8), 05/20/2022 09:25 AM (3)
Complete: 🔍


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