Service Management Software Vulnerabilities

Timeline

The analysis of the timeline helps to identify the required approach and handling of single vulnerabilities and vulnerability collections. This overview makes it possible to see less important slices and more severe hotspots at a glance. Initiating immediate vulnerability response and prioritizing of issues is possible.

Vendor

Identifying all affected vendors is a good starting point for an overview. This makes it possible to determine an homogeneous landscape or the most important hotspots in heterogeneous landscapes.

Product

OTRS65
Foreman49
Puppetlabs Puppet39
IBM TRIRIGA Application Platform38
Puppet Enterprise28

Grouping vulnerabilities by products helps to get an overview. This makes it possible to determine an homogeneous landscape or the most important hotspots in heterogeneous landscapes.

Remediation

Official Fix227
Temporary Fix0
Workaround1
Unavailable0
Not Defined93

Vendors and researchers are eager to find countermeasures to mitigate security vulnerabilities. These can be distinguished between multiple forms and levels of remediation which influence risks differently.

Exploitability

High8
Functional0
Proof-of-Concept12
Unproven2
Not Defined299

Researcher and attacker which are looking for security vulnerabilities try to exploit them for academic purposes or personal gain. The level and quality of exploitability can be distinguished to determine simplicity and strength of attacks.

Access Vector

Not Defined0
Physical0
Local34
Adjacent17
Network270

The approach a vulnerability it becomes important to use the expected access vector. This is typically via the network, local, or physically even.

Authentication

Not Defined0
High14
Low148
None159

To exploit a vulnerability a certail level of authentication might be required. Vulnerabilities without such a requirement are much more popular.

User Interaction

Not Defined0
Required96
None225

Some attack scenarios require some user interaction by a victim. This is typical for phishing, social engineering and cross site scripting attacks.

C3BM Index

Our unique C3BM Index (CVSSv3 Base Meta Index) cumulates the CVSSv3 Meta Base Scores of all entries over time. Comparing this index to the amount of disclosed vulnerabilities helps to pinpoint the most important events.

CVSSv3 Base

≤10
≤20
≤37
≤442
≤573
≤690
≤751
≤836
≤915
≤107

The Common Vulnerability Scoring System (CVSS) is an industry standard to define the characteristics and impacts of security vulnerabilities. The base score represents the intrinsic aspects that are constant over time and across user environments. Our unique meta score merges all available scores from different sources to aggregate to the most reliable result.

CVSSv3 Temp

≤10
≤20
≤310
≤444
≤579
≤6102
≤746
≤819
≤914
≤107

The Common Vulnerability Scoring System (CVSS) uses temp scores to reflect the characteristics of a vulnerability that may change over time but not across user environments. This includes reporting confidence, exploitability and remediation levels. We do also provide our unique meta score for temp scores, even though other sources rarely publish them.

VulDB

≤10
≤20
≤310
≤457
≤576
≤676
≤751
≤837
≤97
≤107

The moderation team is always defining the base vector and base score for an entry. These and all other available scores are used to generate the meta score.

NVD

≤10
≤21
≤31
≤46
≤522
≤632
≤727
≤821
≤918
≤1011

The National Vulnerability Database (NVD) is also defining CVSS vectors and scores. These are usually not complete and might differ from VulDB scores.

CNA

≤10
≤20
≤31
≤45
≤52
≤61
≤71
≤80
≤90
≤100

A CVE Numbering Authority (CNA) is responsible for assigning new CVE entries. They might also include a CVSS score. These are usually not complete and might differ from VulDB scores.

Vendor

≤10
≤20
≤30
≤40
≤50
≤60
≤70
≤80
≤90
≤100

Some vendors are willing to publish their own CVSS vectors and scores for vulnerabilities in their products. The coverage varies from vendor to vendor.

Research

≤10
≤20
≤30
≤40
≤50
≤60
≤70
≤80
≤90
≤100

There are sometimes also security researcher which provide their own CVSS vectors and scores for vulnerabilities they have found and published.

Exploit 0-day

<1k74
<2k96
<5k112
<10k16
<25k20
<50k3
<100k0
≥100k0

The moderation team is working with the threat intelligence team to determine prices for exploits. Our unique algorithm is used to identify the 0-day prices for an exploit, before it got distributed or became public. Calculated prices are aligned to prices disclosed by vulnerability broker and compared to prices we see on exploit markets.

Exploit Today

<1k298
<2k10
<5k6
<10k2
<25k5
<50k0
<100k0
≥100k0

The 0-day prices do not consider time-relevant factors. The today price does reflect price impacts like disclosure of vulnerability details, alternative exploits, availability of countermeasures. These dynamic aspects might decrease the exploit prices over time. Under certain circumstances this happens very fast.

Exploit Market Volume

Our unique calculation of exploit prices makes it possible to forecast the expected exploit market volume. The calculated prices for all possible 0-day expoits are cumulated for this task. Comparing the volume to the amount of disclosed vulnerabilities helps to pinpoint the most important events.

🔴 CTI Activities

Our unique Cyber Threat Intelligence aims to determine the ongoing research of actors to anticipiate their acitivities. Observing exploit markets on the Darknet, discussions of vulnerabilities on mailinglists, and exchanges on social media makes it possible to identify planned attacks. Monitored actors and activities are classified whether they are offensive or defensive. They are also weighted as some actors are well-known for certain products and technologies. And some of their disclosures might contain more or less details about technical aspects and personal context. The world map highlights active actors in real-time.

Affected Products (54): Continuous Delivery for Puppet Enterprise, Foreman, foreman-debug, foreman-tasks, Foreman Katello Plugin, IBM TRIRIGA, IBM TRIRIGA Applications, IBM TRIRIGA Application Platform, IBM TRIRIGA Document Manager, IBM TRIRIGA Report Manager, ITSMConfigurationManagement, mcollective-puppet-agent Plugin, OTRS, OTRS Community Edition, OTRS FAQ, OTRS Help Desk, OTRS Help Desk before, OTRS ITSM, OTRS OTRSCIsInCustomerFrontend, OTRS OTRSTicketForms, OTRSCIsInCustomerFrontend, Puppet, puppet, puppet-swift, puppet-tripleo, Puppet Agent, Puppet Bolt, Puppet cisco_ios, Puppet DB, Puppet device_manager, Puppet Enterprise, Puppet PE Client Tools, PuppetDB, puppetlabs-apache, Puppetlabs Facter, Puppetlabs Puppet, Puppetlabs puppet, Puppetlabs Puppet Agent, Puppetlabs Puppet Dashboard, Puppetlabs Puppet Enterprise Users, Puppetlabs Puppet Server, puppetlabs rabbitmq, puppetlabs stdlib, Puppets Place NukeNabber, Puppet Agent, Puppet Discovery, Puppet Enterprise, Puppet Enterprise Pipeline, Puppet Master webutil, Puppet Server, Reductivelabs puppet, tfm-rubygem-foreman_ansible, Theforeman Foreman, Theforeman Kafo

PublishedBaseTempVulnerabilityProductExpRemCTICVE
07/20/20224.24.1Puppet Bolt information disclosureBoltNot DefinedOfficial Fix0.00CVE-2022-2394
06/13/20225.35.3OTRS Request New Password information disclosureOTRSNot DefinedNot Defined0.03CVE-2022-32741
06/13/20223.53.5OTRS Forwarder information disclosureOTRSNot DefinedNot Defined0.03CVE-2022-32740
06/13/20223.53.5OTRS System Configuration DisableBanner information disclosureOTRSNot DefinedNot Defined0.05CVE-2022-32739
03/30/20224.34.3Foreman Salt Plugin denial of serviceForemanNot DefinedNot Defined0.00CVE-2021-3456
03/24/20226.36.3Foreman Job Template missing authenticationForemanNot DefinedNot Defined0.09CVE-2021-3589
03/21/20224.34.3OTRS Ticket Detail View TicketDetailView information disclosureOTRSNot DefinedNot Defined0.07CVE-2022-1004
03/21/20222.92.9OTRS Package Manager cross site scriptingOTRSNot DefinedNot Defined0.03CVE-2022-0475
03/21/20226.46.4OTRS String Privilege EscalationOTRSNot DefinedNot Defined0.07CVE-2021-36100
02/07/20223.13.1OTRS Regular Expression cross site scriptingOTRSNot DefinedNot Defined0.03CVE-2022-0473
02/07/20222.42.4OTRS Contact information disclosureOTRSNot DefinedNot Defined0.03CVE-2022-0474
12/24/20216.36.0Foreman Sendmail Configuration os command injectionForemanNot DefinedOfficial Fix0.04CVE-2021-3584
11/19/20213.53.5Puppet Enterprise Plan Parameter log filePuppet EnterpriseNot DefinedNot Defined0.05CVE-2021-27026
11/18/20213.53.5Puppet Agent Augeas Setting denial of servicePuppet AgentNot DefinedNot Defined0.03CVE-2021-27025
11/18/20215.55.3Continuous Delivery for Puppet Enterprise API Token access controlContinuous Delivery for Puppet EnterpriseNot DefinedOfficial Fix0.00CVE-2021-27024
11/18/20212.62.6Puppetlabs Puppet Agent/Puppet Server HTTP Redirect information disclosurePuppet Agent/Puppet ServerNot DefinedNot Defined0.02CVE-2021-27023
10/18/20214.94.9OTRS Ticket privileges assignmentOTRSNot DefinedNot Defined0.04CVE-2021-36097
09/08/20213.53.5Puppet Inventory Service Node log filePuppetNot DefinedNot Defined0.03CVE-2021-27022
09/06/20213.53.5OTRS Community Edition Appointment Edit Screen cross site scriptingCommunity EditionNot DefinedNot Defined0.03CVE-2021-36094
09/06/20212.72.7OTRS Community Edition Folder information disclosureCommunity EditionNot DefinedNot Defined0.04CVE-2021-36096
09/06/20213.73.7OTRS Community Edition Lost Password information disclosureCommunity EditionNot DefinedNot Defined0.09CVE-2021-36095
09/06/20215.35.3OTRS Community Edition Email denial of serviceCommunity EditionNot DefinedNot Defined0.04CVE-2021-36093
08/31/20215.55.5Puppet Enterprise CSV Export Privilege EscalationEnterpriseNot DefinedNot Defined0.03CVE-2021-27020
08/31/20213.53.5PuppetDB log filePuppetDBNot DefinedNot Defined0.00CVE-2021-27019
08/31/20217.37.0Puppet certificate validationPuppetNot DefinedOfficial Fix0.06CVE-2021-27018

296 more entries are not shown

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