Ticket Tracking Software Vulnerabilities

Timeline

The analysis of the timeline helps to identify the required approach and handling of single vulnerabilities and vulnerability collections. This overview makes it possible to see less important slices and more severe hotspots at a glance. Initiating immediate vulnerability response and prioritizing of issues is possible.

Vendor

Identifying all affected vendors is a good starting point for an overview. This makes it possible to determine an homogeneous landscape or the most important hotspots in heterogeneous landscapes.

Product

osTicket37
Open Ticket Request System33
Best Practical RT28
Sitracker Support Incident Tracker18
Best Practical Request Tracker10

Grouping vulnerabilities by products helps to get an overview. This makes it possible to determine an homogeneous landscape or the most important hotspots in heterogeneous landscapes.

Remediation

Official Fix124
Temporary Fix0
Workaround1
Unavailable24
Not Defined102

Vendors and researchers are eager to find countermeasures to mitigate security vulnerabilities. These can be distinguished between multiple forms and levels of remediation which influence risks differently.

Exploitability

High19
Functional0
Proof-of-Concept50
Unproven3
Not Defined179

Researcher and attacker which are looking for security vulnerabilities try to exploit them for academic purposes or personal gain. The level and quality of exploitability can be distinguished to determine simplicity and strength of attacks.

Access Vector

Not Defined0
Physical0
Local4
Adjacent12
Network235

The approach a vulnerability it becomes important to use the expected access vector. This is typically via the network, local, or physically even.

Authentication

Not Defined0
High11
Low83
None157

To exploit a vulnerability a certail level of authentication might be required. Vulnerabilities without such a requirement are much more popular.

User Interaction

Not Defined0
Required104
None147

Some attack scenarios require some user interaction by a victim. This is typical for phishing, social engineering and cross site scripting attacks.

C3BM Index

Our unique C3BM Index (CVSSv3 Base Meta Index) cumulates the CVSSv3 Meta Base Scores of all entries over time. Comparing this index to the amount of disclosed vulnerabilities helps to pinpoint the most important events.

CVSSv3 Base

≤10
≤20
≤34
≤424
≤559
≤650
≤747
≤850
≤915
≤102

The Common Vulnerability Scoring System (CVSS) is an industry standard to define the characteristics and impacts of security vulnerabilities. The base score represents the intrinsic aspects that are constant over time and across user environments. Our unique meta score merges all available scores from different sources to aggregate to the most reliable result.

CVSSv3 Temp

≤10
≤20
≤34
≤429
≤564
≤653
≤764
≤823
≤912
≤102

The Common Vulnerability Scoring System (CVSS) uses temp scores to reflect the characteristics of a vulnerability that may change over time but not across user environments. This includes reporting confidence, exploitability and remediation levels. We do also provide our unique meta score for temp scores, even though other sources rarely publish them.

VulDB

≤10
≤20
≤312
≤429
≤571
≤634
≤748
≤855
≤90
≤102

The moderation team is always defining the base vector and base score for an entry. These and all other available scores are used to generate the meta score.

NVD

≤10
≤20
≤30
≤41
≤516
≤610
≤730
≤85
≤916
≤1018

The National Vulnerability Database (NVD) is also defining CVSS vectors and scores. These are usually not complete and might differ from VulDB scores.

CNA

≤10
≤20
≤30
≤40
≤50
≤61
≤70
≤81
≤90
≤100

A CVE Numbering Authority (CNA) is responsible for assigning new CVE entries. They might also include a CVSS score. These are usually not complete and might differ from VulDB scores.

Vendor

≤10
≤20
≤30
≤40
≤50
≤60
≤70
≤80
≤90
≤100

Some vendors are willing to publish their own CVSS vectors and scores for vulnerabilities in their products. The coverage varies from vendor to vendor.

Research

≤10
≤20
≤30
≤40
≤50
≤60
≤70
≤80
≤90
≤100

There are sometimes also security researcher which provide their own CVSS vectors and scores for vulnerabilities they have found and published.

Exploit 0-day

<1k70
<2k86
<5k95
<10k0
<25k0
<50k0
<100k0
≥100k0

The moderation team is working with the threat intelligence team to determine prices for exploits. Our unique algorithm is used to identify the 0-day prices for an exploit, before it got distributed or became public. Calculated prices are aligned to prices disclosed by vulnerability broker and compared to prices we see on exploit markets.

Exploit Today

<1k244
<2k7
<5k0
<10k0
<25k0
<50k0
<100k0
≥100k0

The 0-day prices do not consider time-relevant factors. The today price does reflect price impacts like disclosure of vulnerability details, alternative exploits, availability of countermeasures. These dynamic aspects might decrease the exploit prices over time. Under certain circumstances this happens very fast.

Exploit Market Volume

Our unique calculation of exploit prices makes it possible to forecast the expected exploit market volume. The calculated prices for all possible 0-day expoits are cumulated for this task. Comparing the volume to the amount of disclosed vulnerabilities helps to pinpoint the most important events.

🔴 CTI Activities

Our unique Cyber Threat Intelligence aims to determine the ongoing research of actors to anticipiate their acitivities. Observing exploit markets on the Darknet, discussions of vulnerabilities on mailinglists, and exchanges on social media makes it possible to identify planned attacks. Monitored actors and activities are classified whether they are offensive or defensive. They are also weighted as some actors are well-known for certain products and technologies. And some of their disclosures might contain more or less details about technical aspects and personal context. The world map highlights active actors in real-time.

Affected Products (71): Abisoft Ticketly, Adaltech G-Ticket, Advanced Ticket System Plugin, Awesomeseating Buy Tickets, Bestpractical Request Tracker, Bestpractical RT, Best Practical Request Tracker, Best Practical RT, Best Practical rt, Best Practical RTFM, Best Practical RT for Incident Response, Best Practical Solutions Request Tracker, Boo Simple Bus Ticket Booking System, Customer Service Software & Support Ticket System Plugin, Elite Support Helpdesk Plugin, Enhancesoft osTicket, eTicket, EZ-Ticket, Hot Open Tickets, Jelsoft Vbsupport Integrated Ticket System, js-support-ticket Plugin, JS Support Ticket, MB Tickets, Mobileticketapp TICKET APP - Concerts , Mobileticketapp Sports, Mole-group Airline Ticket Sale Script, Mole Bus Ticket Script, Mole Group Ticket Booking Script, Movie Ticket Booking System, MRCGIGUY FreeTicket, MRCGIGUY The Ticket System, Ola Lasisi e-ticketing, Online Bus Ticket Reservation, Online Ticket Booking, Open Ticket Request System, osticket, osTicket, osTicket Plugins, osTicket STS, OTRS Open Ticket Request System, OTRSAppointmentCalendar, OwnTicket, Phptroubleticket PHP Trouble Ticket, PHP Ticket, Pradeep Makone Support Plus Responsive Ticket System, Qt-cute QuickTicket, QuickTicket, RedTicket, Request Tracker, Responsive Events And Movie Ticket Booking, Shawn Bradley PHP Ticket System, Simple Bus Ticket Booking System, Sitracker Support Incident Tracker, SourceCodester Theme Park Ticketing System, SourceForge PHP Ticket, Steve Lockwood ticketyboo News Ticker, SupportEzzy Ticket System, Support Incident Tracker, Support Ticket System Plugin, Tauschregal.de Tausch Ticket Script, TeamWork TicketPlus, Ticketer, TicketOne.it, tickets, Ticket Round Up, TiTok - Ticket Token, Uacinemas UA Cinemas - Mobile ticketing, vSupport Integrated Ticket System, wp-support-plus-responsive-ticket-system Plugin, WP Support Plus Responsive Ticket System, YDS Support Ticket System Plugin

PublishedBaseTempVulnerabilityProductExpRemCTICVE
12/02/20225.75.7osticket cross site scriptingosticketNot DefinedOfficial Fix0.13CVE-2022-4271
12/01/20222.42.2Movie Ticket Booking System editBooking.php cross site scriptingMovie Ticket Booking SystemProof-of-ConceptNot Defined1.02CVE-2022-4251
12/01/20223.53.2Movie Ticket Booking System booking.php cross site scriptingMovie Ticket Booking SystemProof-of-ConceptNot Defined1.35CVE-2022-4250
12/01/20223.53.2Movie Ticket Booking System POST Request cross site scriptingMovie Ticket Booking SystemProof-of-ConceptNot Defined1.35CVE-2022-4249
12/01/20225.04.6Movie Ticket Booking System editBooking.php sql injectionMovie Ticket Booking SystemProof-of-ConceptNot Defined1.35CVE-2022-4248
12/01/20226.35.7Movie Ticket Booking System booking.php sql injectionMovie Ticket Booking SystemProof-of-ConceptNot Defined1.27CVE-2022-4247
09/23/20226.26.1YDS Support Ticket System Plugin cross-site request forgerySupport Ticket System PluginNot DefinedNot Defined0.15CVE-2022-36388
07/14/20224.84.7Best Practical Request Tracker Attachment cross site scriptingRequest TrackerNot DefinedOfficial Fix0.03CVE-2022-25802
07/14/20225.85.7Best Practical Request Tracker Ticket Search redirectRequest TrackerNot DefinedOfficial Fix0.05CVE-2022-25803
07/14/20227.37.2Best Practical RT for Incident Response Scripted Action Tools server-side request forgeryRT for Incident ResponseNot DefinedOfficial Fix0.06CVE-2022-25801
07/14/20227.37.2Best Practical RT for Incident Response Whois Lookup Tool server-side request forgeryRT for Incident ResponseNot DefinedOfficial Fix0.00CVE-2022-25800
07/13/20224.44.4osTicket Plugins SVG class.audit.php cross site scriptingPluginsNot DefinedOfficial Fix0.03CVE-2022-32074
06/15/20226.36.3SourceCodester Theme Park Ticketing System edit_ticket.php sql injectionTheme Park Ticketing SystemNot DefinedNot Defined0.03CVE-2022-32302
06/02/20226.36.1Boo Simple Bus Ticket Booking System index.php sql injectionSimple Bus Ticket Booking SystemNot DefinedNot Defined0.00CVE-2022-30817
05/11/20226.36.3Simple Bus Ticket Booking System _handleLogin.php sql injectionSimple Bus Ticket Booking SystemNot DefinedNot Defined0.05CVE-2022-29317
05/04/20225.55.3osTicket password recoveryosTicketNot DefinedOfficial Fix0.03CVE-2021-42235
10/18/20212.42.3Customer Service Software & Support Ticket System Plugin Form cross site scriptingCustomer Service Software & Support Ticket System PluginNot DefinedOfficial Fix0.05CVE-2021-24622
10/18/20212.62.5Best Practical Request Tracker Auth.pm timing discrepancyRequest TrackerNot DefinedOfficial Fix0.04CVE-2021-38562
09/14/20212.42.3Advanced Ticket System Plugin Form cross site scriptingAdvanced Ticket System Plugin/Elite Support Helpdesk PluginNot DefinedOfficial Fix0.03CVE-2021-24623
08/10/20213.53.4OTRS Open Ticket Request System cross site scriptingOpen Ticket Request SystemNot DefinedOfficial Fix0.11CVE-2013-4718
08/10/20216.36.0OTRS Open Ticket Request System PreferencesCustomQueue.pm sql injectionOpen Ticket Request SystemNot DefinedOfficial Fix0.03CVE-2013-4717
07/23/20216.36.1SourceCodester Theme Park Ticketing System view_user.php sql injectionTheme Park Ticketing SystemNot DefinedNot Defined0.09CVE-2021-25209
06/29/20214.84.6Enhancesoft osTicket Parameter class.queue.php cross site scriptingosTicketNot DefinedOfficial Fix0.08CVE-2020-22609
06/29/20214.84.6Enhancesoft osTicket Parameter ajax.search.php cross site scriptingosTicketNot DefinedOfficial Fix0.02CVE-2020-22608
05/10/20214.34.1Ticketer injectionTicketerNot DefinedOfficial Fix0.00CVE-2021-29501

226 more entries are not shown

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