CVE-2019-2655 in Interaction Center Intelligence
Summary
by MITRE
Vulnerability in the Oracle Interaction Center Intelligence component of Oracle E-Business Suite (subcomponent: Business Intelligence (OLTP)). Supported versions that are affected are 12.1.1, 12.1.2 and 12.1.3. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle Interaction Center Intelligence. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle Interaction Center Intelligence, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle Interaction Center Intelligence accessible data as well as unauthorized update, insert or delete access to some of Oracle Interaction Center Intelligence accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).
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Analysis
by VulDB Data Team • 08/31/2023
The vulnerability identified as CVE-2019-2655 resides within Oracle Interaction Center Intelligence component of the Oracle E-Business Suite, specifically within the Business Intelligence (OLTP) subcomponent. This flaw affects Oracle E-Business Suite versions 12.1.1, 12.1.2, and 12.1.3, representing a critical security weakness that can be exploited by unauthenticated attackers. The vulnerability operates through HTTP network access and demonstrates a high degree of exploitability, making it particularly dangerous in environments where network exposure is common. The security implications extend beyond the immediate component, as successful exploitation can impact additional Oracle products within the ecosystem.
This vulnerability represents a significant technical flaw that allows attackers to gain unauthorized access to critical data within the Oracle Interaction Center Intelligence system. The attack vector requires network access via HTTP protocol, eliminating the need for authentication credentials. The CVSS 3.0 base score of 8.2 indicates a high severity level with confidentiality and integrity impacts rated as high. The vulnerability's characteristics align with CWE-287, which addresses authentication failures, and the attack requires human interaction from users other than the attacker, suggesting potential social engineering elements or user privilege escalation scenarios. The system's configuration likely allows for unauthorized access to sensitive data through the business intelligence interface, creating a pathway for data exfiltration and modification.
The operational impact of this vulnerability is substantial, potentially enabling attackers to achieve complete access to all Oracle Interaction Center Intelligence accessible data. This comprehensive access capability extends to unauthorized update, insert, or delete operations on sensitive information, creating multiple attack vectors for data manipulation. The compromise can result in unauthorized access to critical business intelligence data, which may include customer information, transaction records, and operational metrics. The CVSS vector indicates that while the attack requires user interaction, the scope of impact is classified as "changed," suggesting that the vulnerability can affect additional products beyond the immediate target. This characteristic aligns with ATT&CK technique T1078 for valid accounts and T1566 for phishing, as attackers may leverage social engineering to achieve the required user interaction.
Organizations should implement immediate mitigations including applying Oracle's security patches and updates as released for this vulnerability. Network segmentation and access controls should be strengthened to limit exposure of the affected components to untrusted networks. The implementation of web application firewalls and intrusion detection systems can help monitor and block suspicious HTTP traffic targeting the vulnerable Oracle Interaction Center Intelligence component. Regular security assessments and vulnerability scanning should be conducted to identify similar weaknesses in the Oracle E-Business Suite environment. Additionally, administrative access controls should be reviewed to ensure that only authorized personnel have access to business intelligence systems, and user training programs should be implemented to reduce the risk of social engineering attacks that may exploit the human interaction requirement. The vulnerability's classification as easily exploitable underscores the urgency of implementing these protective measures across the enterprise environment.