1.1 Free Trial
Users are able to access all data published freely on the service. There are limitations in regard of views, details and amount of items. Scraping large chunks of data is not allowed. Using multiple accounts or other approaches to circumvent limitations of the service are not allowed.
1.3 Trial Period
The availability and accessibility of the free account might change over time due to trial expiration or changes in appearance. You are able to enhance the availability and accessibility of your account by purchasing a commercial license.
1.4 Commercial Subscription
Users are able to upgrade their account to a commercial subscription. This will allow more views, details and amount of items according to the subscription level.
There might still be access and/or usage limitations which require a higher commercial subscription level or a custom enterprise license for several views, details or amount of items. Combining multiple accounts to circumvent limitations of the service are not allowed.
Users with a subscription are capable of upgrading their plans without extra upgrade charges.
1.5 Billing Cycle
Commercial subscriptions using credit card payments provide an automated renewal on a monthly basis. The charges apply as soon as a new period begins. It is possible to cancel a subscription to prevent such an autorenewal. The charged period will expire properly and no further billing for a renewal will happen.
Commercial subscriptions with invoice payments have an automated renewal of 12 month. The payment has to happen before the subscription period.
Enterprise licenses have a custom contract which handle renewals individually.
1.6 Payment Methods
To use a commercial or enterprise license you must provide a valid payment method that is supported by the service.
All credit card payments are fully automated and handled by our external partner Stripe - We do not send receipts nor invoices ourselves. All inquiries regarding credit card invoices, reservations, payments, and confirmations shall be directed to Stripe Support directly.
Custom invoicing is possible with other payment methods only.
Commercial subscriptions established with credit card payments can be cancelled at any time. Invoice-based subscriptions require a cancellation via email or contact form. As soon as the running and therefore charged period ends, there will be no renewal and no further charging.
The status of a subscription is visible in the personal user profile. A cancelled subscription can be reactivated before the charged period runs out without further expenses. This would just re-enable the autorenewal again.
An immediate cancellation during a running period is not possible and therefore no chargebacks intended.
Enterprise licenses have a custom contract which handle cancellations individually.
1.8 Changes to Price and Subscription Plans
We may change our subscription plans and the price of our service from time to time. We will notify you at least 30 days earlier if such changes apply to you.
2. VulDB Service
VulDB owns all rights, titles, and interests in and to, or has obtained licenses to all data and technology used to provide the service.
2.2 Data Quality
VulDB is eager to provide the best possible data quality. Some of the results are calculated with custom algorithms. Changes or improvements in those algorithms might be reflected in their outcome.
Data coverage and quality is provided with best effort unless stated or negotiated otherwise. Enterprise customers have the possibility to establish a pre-defined level of coverage and quality.
2.3 Service Availability
It might be possible that the service or parts of the service are not available temporarily due to technical reasons. Interference because of technical changes will be limited to a minimum. External influences are mitigated as quickly as possible.
2.4 Commercial Usage
The content provided by the service might be used within the applied license. Free users are not allowed to use the service in a commercial context.
Commercial use is only possible if allowed by the individual service agreement of commercial or enterprise licenses.
2.5 Customer Support
Users are able to contact our customer support if there are any questions or problems. The amount of requests is limited by account level. Enterprise users might establish a service level agreement for such requests.
3. Security and Account Access
3.1 Account Security
The user that has created an account is responsible to secure the access to the account properly. This includes setting a strong password, to not share account credentials with others, and limit the access to devices using the service.
VulDB cannot be held responsible for compromises that were made possible by violating basic principles of cybersecurity by users.
3.2 Addressing Abuse
Abusing the terms and conditions might result in limitation or cancellation of features, access possibilities, or accounts. We implement several mechanisms to detect and react to abusive behavior. Users violating the terms and conditions have no further rights to access the service and use the provided data. Severe abuse will be prosecuted legally.
3.3 Reporting Abuse
If you think there is some abuse of our services, your account, or credit card fraud please contact the abuse team at firstname.lastname@example.org.
4.1 Governing Law
4.2 Laws, Rules, and Regulations
You agree to use the service, including all features and functionalities associated with it, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein.
It might be possible that there will be changes to existing Terms and Use. We will notify you at least 30 days earlier if such changes apply to existing customers.
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