CVE-2007-1161 in Call Center Software
Summary
by MITRE
Cross-site scripting (XSS) vulnerability in call_entry.php in Call Center Software 0,93 allows remote attackers to inject arbitrary web script or HTML via the problem_desc parameter, as demonstrated by the ONLOAD attribute of a BODY element.
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Analysis
by VulDB Data Team • 10/13/2017
The vulnerability identified as CVE-2007-1161 represents a classic cross-site scripting flaw within the Call Center Software version 0.93, specifically affecting the call_entry.php component. This security weakness enables malicious actors to execute arbitrary web scripts or HTML code within the context of affected user sessions, fundamentally compromising the application's security posture and user data integrity. The vulnerability manifests through the problem_desc parameter, which serves as an entry point for attackers to inject malicious content that gets processed and rendered without proper sanitization or validation measures.
The technical implementation of this XSS vulnerability occurs when the application fails to adequately sanitize user input received through the problem_desc parameter in the call_entry.php script. When a user submits a call entry containing malicious script code within the problem description field, the application stores and subsequently displays this content without proper HTML escaping or input validation. The demonstration of this vulnerability using the ONLOAD attribute of a BODY element illustrates how attackers can leverage this weakness to execute malicious JavaScript code when the affected page loads, potentially triggering unauthorized actions such as cookie theft, session hijacking, or redirection to malicious sites.
The operational impact of this vulnerability extends beyond simple script injection, as it creates a persistent threat vector that can be exploited across multiple user sessions within the call center environment. Attackers can craft malicious payloads that persist in the application's database and affect all users who view the affected call entries, potentially compromising sensitive customer information, internal communications, and business processes that rely on the call center system. This vulnerability particularly threatens organizations that handle confidential data, as the XSS attack could lead to unauthorized access to customer records, financial information, or proprietary business data.
Security professionals should recognize this vulnerability as a direct violation of CWE-79, which addresses cross-site scripting flaws in web applications, and aligns with ATT&CK technique T1059.007 for command and scripting interpreter. Organizations should implement comprehensive input validation and output encoding mechanisms to prevent such vulnerabilities, including implementing proper HTML sanitization libraries, enforcing content security policies, and conducting regular security testing of web applications. The vulnerability underscores the critical importance of input validation in web applications and demonstrates how seemingly minor flaws in parameter handling can create significant security risks within enterprise software systems. Mitigation strategies should include immediate patching of the affected software version, implementation of web application firewalls, and comprehensive security awareness training for developers to prevent similar issues in future application development cycles.