CVE-2007-4412 in DeskPRO
Summary
by MITRE
Multiple cross-site scripting (XSS) vulnerabilities in Headstart Solutions DeskPRO 3.0.2 allow remote authenticated users to inject arbitrary web script or HTML via unspecified parameters to (1) techs.php, (2) ticket_category.php, (3) ticket_priority.php, (4) ticket_workflow.php, (5) ticket_escalate.php, (6) fields_ticket.php, (7) ticket_rules_web.php, (8) ticket_displayfields.php, (9) ticket_rules_mail.php, (10) fields_user.php, (11) fields_faq.php, and (12) user_help.php, in (a) admincp/ and (b) possibly a directory on the "User side."
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Analysis
by VulDB Data Team • 09/07/2018
The vulnerability identified as CVE-2007-4412 represents a critical cross-site scripting flaw affecting Headstart Solutions DeskPRO version 3.0.2. This vulnerability falls under CWE-79 which specifically addresses cross-site scripting attacks where unvalidated input is directly incorporated into web pages without proper sanitization or encoding. The flaw exists within multiple administrative and user-facing PHP scripts that process user input without adequate validation mechanisms, creating a pathway for authenticated attackers to execute malicious scripts within the context of other users' browsers.
Multiple attack vectors have been identified across various components of the DeskPRO application, including techs.php, ticket_category.php, ticket_priority.php, ticket_workflow.php, ticket_escalate.php, fields_ticket.php, ticket_rules_web.php, ticket_displayfields.php, ticket_rules_mail.php, fields_user.php, fields_faq.php, and user_help.php. These files are located in both the admincp/ directory and potentially in user-facing directories, indicating the vulnerability spans across both administrative and end-user functionalities of the application. The attack surface is particularly concerning as it encompasses core ticket management features, user management, and system configuration components.
The operational impact of this vulnerability is significant as it allows remote authenticated users to inject arbitrary web script or HTML code into the application. This capability enables attackers to potentially steal session cookies, perform unauthorized actions on behalf of victims, redirect users to malicious websites, or even execute persistent XSS attacks that could compromise the entire application environment. The vulnerability's presence in both administrative and user-facing components means that an attacker who gains access to any valid user account could potentially escalate their privileges or compromise other users within the system. This aligns with ATT&CK technique T1566 which describes social engineering tactics that leverage web-based attacks.
The technical exploitation of this vulnerability requires an authenticated user to submit malicious input through the identified parameters in the various PHP scripts. The vulnerability stems from inadequate input validation and output encoding practices within the application's codebase, where user-supplied data flows directly into HTML output without proper sanitization. This pattern of insecure data handling is a common weakness in web applications and represents a failure to implement proper security controls such as input validation, output encoding, or Content Security Policy implementations. Organizations using DeskPRO 3.0.2 should immediately implement security patches or mitigations, as this vulnerability could be exploited to establish persistent footholds within the application environment and potentially compromise the broader network infrastructure. The vulnerability demonstrates the critical importance of input validation and output encoding in preventing XSS attacks, as outlined in OWASP Top 10 and other industry security standards.