CVE-2007-5539 in Unified Intelligent Contact Management Enterprise
Summary
by MITRE
Unspecified vulnerability in Cisco Unified Intelligent Contact Management Enterprise (ICME), Unified ICM Hosted (ICMH), Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH), and System Unified Contact Center Enterprise (SUCCE) 7.1(5) allows remote authenticated users to gain privileges, and read reports or change the SUCCE configuration, via certain web interfaces, aka CSCsj55686.
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Analysis
by VulDB Data Team • 07/28/2019
This vulnerability affects multiple Cisco contact center solutions including Unified Intelligent Contact Management Enterprise ICME, Unified ICM Hosted ICMH, Unified Contact Center Enterprise UCCE, Unified Contact Center Hosted UCCH, and System Unified Contact Center Enterprise SUCCE versions 7.1(5). The issue stems from insufficient access controls within the web interfaces of these systems, creating a privilege escalation vector that allows authenticated attackers to elevate their privileges beyond their intended access levels. The vulnerability specifically impacts the SUCCE configuration management capabilities and reporting functions, enabling attackers to access sensitive data and modify system parameters that should be restricted to administrators only.
The technical flaw manifests as a lack of proper authorization checks within the web-based management interfaces of these contact center platforms. When authenticated users interact with the web interfaces, the system fails to adequately verify whether the requesting user has sufficient privileges to perform certain operations such as reading detailed reports or modifying configuration settings. This authorization bypass vulnerability falls under the CWE-284 access control weakness category, specifically representing improper access control where the system does not properly enforce privilege levels. The vulnerability enables attackers to escalate their privileges from standard user accounts to administrative levels, allowing them to access restricted functionalities and data that should only be available to authorized administrators.
The operational impact of this vulnerability is significant for organizations using Cisco contact center solutions, as it creates a pathway for attackers to gain unauthorized access to critical system configurations and sensitive reporting data. Attackers who can authenticate to the system can potentially access detailed customer interaction reports, system performance metrics, and other confidential business intelligence that may contain personally identifiable information or proprietary business data. The ability to modify SUCCE configurations could lead to system disruptions, data manipulation, or the creation of backdoors that persist beyond the initial compromise, making this vulnerability particularly dangerous for organizations relying on these platforms for customer service operations and business intelligence gathering.
Organizations should immediately apply the relevant Cisco security patches and updates that address this privilege escalation vulnerability in their affected systems. Network segmentation should be implemented to isolate these contact center management interfaces from general network access, limiting the attack surface available to potential intruders. Access controls should be reviewed and strengthened to ensure that only authorized administrators have access to the web management interfaces, with proper role-based access controls implemented. Regular security audits of these systems should be conducted to identify any unauthorized access attempts or configuration changes that may indicate exploitation of this vulnerability. Additionally, organizations should monitor their network traffic for suspicious activities related to these web interfaces and implement intrusion detection systems that can identify potential exploitation attempts. The vulnerability aligns with ATT&CK technique T1078 legitimate credentials and T1484 legitimate privileges, demonstrating how attackers can leverage authenticated access to escalate their capabilities within targeted systems.