CVE-2010-1910 in Dynamic Agent
Summary
by MITRE
The Forgot Password implementation in Consona Live Assistance, Dynamic Agent, and Subscriber Assistance allows remote attackers to reset passwords of accounts with blank Hint questions and Hint answers by sending an empty value for each of these two Hint fields.
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Analysis
by VulDB Data Team • 12/29/2024
The vulnerability identified as CVE-2010-1910 affects Consona Live Assistance, Dynamic Agent, and Subscriber Assistance software products, specifically targeting the password reset functionality. This flaw resides in the implementation of the forgot password mechanism where the system fails to properly validate the hint question and hint answer fields during the account recovery process. The vulnerability represents a critical security weakness that undermines the integrity of user authentication systems by allowing unauthorized access to account recovery mechanisms.
The technical flaw stems from insufficient input validation within the password reset workflow where the system accepts empty or null values for both the hint question and hint answer fields. When attackers send empty values for these parameters, the system processes the password reset request without proper verification of the hint information, effectively bypassing the security controls designed to prevent unauthorized account access. This validation failure creates a path for remote attackers to exploit the password recovery mechanism regardless of whether legitimate hint information exists for the target accounts.
The operational impact of this vulnerability extends beyond simple privilege escalation, as it enables attackers to perform account takeover operations on user accounts that have blank hint questions and answers. The vulnerability is particularly dangerous because it affects accounts with empty hint fields, which are common in systems where users either never configured hint questions or left them blank intentionally. This weakness allows attackers to reset passwords for accounts that would normally require hint information for verification, effectively neutralizing the security benefits of the hint question mechanism. The attack can be executed remotely without requiring any prior authentication or access to the system.
This vulnerability aligns with CWE-20, which describes improper input validation, and represents a specific implementation flaw in the account recovery process that violates standard security practices. The attack vector falls under the MITRE ATT&CK framework's credential access category, specifically targeting credential recovery mechanisms. Organizations using these Consona products face significant risk of unauthorized account access and potential data breaches when this vulnerability remains unpatched. The flaw demonstrates poor security design principles where the system assumes that hint questions and answers will always contain valid information without proper validation checks.
The recommended mitigation strategy involves implementing robust input validation for all hint question and answer fields during the password reset process. Systems should enforce mandatory validation that requires non-empty, properly formatted hint information before proceeding with password reset operations. Additionally, organizations should consider implementing rate limiting and additional authentication factors for password recovery requests to prevent automated exploitation attempts. Regular security assessments of authentication mechanisms and prompt application of vendor security patches are essential to prevent exploitation of similar vulnerabilities in other system components.