CVE-2010-1963 in ServiceCenter
Summary
by MITRE
Cross-site scripting (XSS) vulnerability in HP ServiceCenter allows remote attackers to inject arbitrary web script or HTML via unspecified vectors.
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Analysis
by VulDB Data Team • 12/30/2017
The CVE-2010-1963 vulnerability represents a critical cross-site scripting flaw discovered in HP ServiceCenter, a comprehensive service management platform widely deployed in enterprise environments. This vulnerability falls under the CWE-79 category, which specifically addresses cross-site scripting attacks where malicious code can be injected into web applications. The flaw exists within the web interface of HP ServiceCenter, creating a pathway for remote attackers to execute arbitrary web scripts or HTML code within the context of a victim's browser session. The vulnerability's significance stems from its potential to compromise user sessions and enable unauthorized access to sensitive enterprise data managed through the service management platform.
The technical exploitation of this vulnerability occurs through unspecified vectors within the HP ServiceCenter web application, suggesting that multiple input points may be susceptible to malicious injection attacks. Attackers can leverage this weakness by crafting specially crafted payloads that get executed when legitimate users view affected pages or interact with the service management interface. The vulnerability's remote nature means that attackers do not require physical access to the system or local network privileges to exploit the flaw, making it particularly dangerous in enterprise environments where the service management platform typically handles sensitive operational data and user credentials. This type of vulnerability demonstrates the inherent risk in complex web applications that process user input without proper sanitization or validation mechanisms.
The operational impact of CVE-2010-1963 extends beyond simple script execution, as it can lead to session hijacking, credential theft, and unauthorized access to service management functionalities. In enterprise environments where HP ServiceCenter manages critical IT service operations, this vulnerability could enable attackers to escalate privileges, access confidential service requests, manipulate service tickets, or even gain administrative control over the platform. The attack surface is particularly concerning given that service management platforms often contain sensitive information about system configurations, user accounts, and operational workflows that could be leveraged for further attacks within the enterprise network. The vulnerability's potential for persistent exploitation means that attackers could maintain access over extended periods, creating ongoing security risks for organizations relying on the platform.
Organizations affected by this vulnerability should implement immediate mitigations including applying the vendor-provided security patches and updates, implementing robust input validation mechanisms, and deploying web application firewalls to detect and block malicious payloads. The ATT&CK framework categorizes this vulnerability under the T1059.007 technique for "Scripting" and T1566.001 for "Phishing" as attackers may use this vulnerability to deliver malicious scripts through compromised service management interfaces. Additional defensive measures should include regular security assessments of web applications, implementation of content security policies, and user education regarding suspicious web interactions. Organizations should also consider network segmentation to limit the potential impact of exploitation and establish monitoring protocols to detect anomalous activities that may indicate successful exploitation attempts. The vulnerability highlights the importance of maintaining up-to-date security practices and the critical need for continuous vulnerability management in enterprise service management platforms.