CVE-2011-1859 in Service Manager
Summary
by MITRE
Unspecified vulnerability in HP Service Manager 7.02, 7.11, 9.20, and 9.21 and Service Center 6.2.8 allows remote attackers to obtain sensitive information via unknown vectors.
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Analysis
by VulDB Data Team • 01/26/2018
The vulnerability identified as CVE-2011-1859 represents a critical information disclosure flaw affecting multiple versions of HP Service Manager and Service Center products. This unspecified weakness exists within the authentication and authorization mechanisms of these enterprise service management platforms, creating potential pathways for unauthorized access to sensitive operational data. The affected versions include HP Service Manager 7.02, 7.11, 9.20, and 9.21, alongside Service Center 6.2.8, indicating a widespread impact across HP's service management suite. The vulnerability's classification as unspecified suggests that the exact technical mechanism enabling information disclosure remains partially obscured, though the implications for enterprise security are severe given the nature of service management platforms.
The technical flaw manifests through unknown vectors that allow remote attackers to extract sensitive information from the affected systems. Service management platforms typically contain highly confidential data including user credentials, system configurations, business processes, and operational details that are critical to organizational security. This vulnerability's remote exploit capability means that attackers can potentially access these systems without physical presence or direct network access, leveraging network-based attacks to gather intelligence that could facilitate further compromise. The unspecified nature of the attack vectors indicates that the vulnerability may stem from multiple potential weaknesses including improper input validation, insecure error handling, or flawed session management mechanisms that are common in enterprise applications.
The operational impact of this vulnerability extends beyond simple information disclosure, as the sensitive data accessed could enable attackers to conduct more sophisticated attacks against the enterprise infrastructure. Service management platforms serve as central repositories for critical business information, user access controls, and system configurations that, when compromised, can provide attackers with comprehensive insights into organizational operations. This information could be leveraged for privilege escalation attacks, lateral movement within networks, or targeted social engineering campaigns. The vulnerability's presence in multiple versions suggests that organizations maintaining these platforms across different environments may be simultaneously exposed to the same risk, amplifying the potential impact of successful exploitation attempts.
Organizations should implement immediate mitigation strategies including applying available patches from HP, conducting thorough security assessments of affected systems, and implementing network segmentation to limit access to service management platforms. The vulnerability aligns with CWE-200, which addresses "Information Disclosure," and may potentially map to ATT&CK technique T1213.001 for credential access through web applications. Security teams should also consider implementing additional monitoring and logging mechanisms to detect unusual access patterns or unauthorized data retrieval attempts. Given the age of the affected versions, organizations should prioritize upgrading to supported releases that contain security fixes for this and similar vulnerabilities. The incident highlights the importance of maintaining current security patches and implementing robust access controls for enterprise service management platforms that house critical organizational data.