CVE-2011-1862 in Service Manager
Summary
by MITRE
Cross-site scripting (XSS) vulnerability in HP Service Manager 7.02, 7.11, 9.20, and 9.21 and Service Center 6.2.8 allows remote attackers to inject arbitrary web script or HTML via unspecified vectors.
If you want to get best quality of vulnerability data, you may have to visit VulDB.
Analysis
by VulDB Data Team • 01/24/2018
The vulnerability identified as CVE-2011-1862 represents a critical cross-site scripting flaw affecting multiple versions of HP Service Manager and Service Center software products. This vulnerability falls under the CWE-79 category of Cross-Site Scripting, which is one of the most prevalent and dangerous web application security flaws. The affected versions include HP Service Manager 7.02, 7.11, 9.20, and 9.21 along with Service Center 6.2.8, indicating a widespread impact across different product iterations. The vulnerability allows remote attackers to execute arbitrary web scripts or HTML code within the context of a victim's browser session.
The technical nature of this vulnerability stems from insufficient input validation and output encoding mechanisms within the affected HP software applications. Attackers can exploit this weakness by injecting malicious scripts through unspecified vectors that likely involve user-controllable input fields or parameters within the web interface. These unspecified vectors could encompass form inputs, URL parameters, or other user-supplied data that the applications fail to properly sanitize before rendering in web pages. The lack of comprehensive input validation creates an environment where attacker-controlled content can be seamlessly integrated into legitimate web page content, enabling the execution of malicious code in the victim's browser context.
The operational impact of this vulnerability is significant as it provides attackers with the capability to perform various malicious activities including session hijacking, credential theft, data exfiltration, and redirection to malicious websites. An attacker could potentially steal user sessions, gain unauthorized access to sensitive information, or manipulate the application behavior to serve as a stepping stone for further attacks within the network. The remote nature of the attack means that exploitation does not require physical access to the system and can be performed from anywhere on the internet. This vulnerability directly aligns with ATT&CK technique T1566 which covers Social Engineering, as attackers can craft malicious payloads that appear legitimate to users, and T1071.001 which deals with Application Layer Protocol: Web Protocols.
Organizations utilizing these affected HP products face substantial risk of compromise, particularly in environments where privileged users interact with the service management applications. The vulnerability creates a persistent threat vector that can be exploited repeatedly, making it an attractive target for cybercriminals and malicious actors. The attack surface extends beyond individual user sessions to potentially affect entire service management workflows and business processes that rely on these applications. Given the widespread deployment of HP Service Manager and Service Center products in enterprise environments, the potential for widespread impact across multiple organizations is considerable.
Mitigation strategies should focus on immediate patching of affected versions with vendor-provided security updates, implementation of web application firewalls to detect and block malicious script injection attempts, and comprehensive input validation measures. Organizations should also consider implementing content security policies to prevent execution of unauthorized scripts, regular security assessments of web applications, and employee training to recognize potential social engineering attempts. The remediation process should include thorough testing of patches in non-production environments to ensure compatibility and prevent service disruptions. Additionally, monitoring network traffic for suspicious script injection patterns and maintaining up-to-date vulnerability scanning procedures will help detect potential exploitation attempts.