CVE-2011-3831 in Support Incident Tracker
Summary
by MITRE
SQL injection vulnerability in incident_attachments.php in Support Incident Tracker (aka SiT!) 3.65 allows remote attackers to execute arbitrary SQL commands via an uploaded file with a crafted file name.
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Analysis
by VulDB Data Team • 12/02/2024
The vulnerability described in CVE-2011-3831 represents a critical SQL injection flaw within the Support Incident Tracker (SiT!) version 3.65 application. This issue specifically targets the incident_attachments.php component which handles file uploads and attachment management within the incident tracking system. The vulnerability arises from inadequate input validation and sanitization when processing uploaded files, creating a pathway for malicious actors to inject arbitrary SQL commands into the underlying database system.
The technical implementation of this vulnerability stems from the application's failure to properly sanitize user-supplied file names during the upload process. When users upload attachments through the incident_attachments.php script, the system does not adequately validate or escape special characters present in the file names before incorporating them into SQL queries. This oversight creates a classic SQL injection vector where attackers can craft malicious file names containing SQL payload sequences that get executed against the database backend. The vulnerability is particularly dangerous because it allows remote attackers to execute commands without requiring authentication or direct system access, making it highly exploitable in networked environments.
From an operational perspective, this vulnerability poses significant risks to organizations using SiT! 3.65 for incident management and support ticket tracking. Successful exploitation could enable attackers to extract sensitive data including user credentials, incident details, system configurations, and potentially gain unauthorized access to the underlying database system. The impact extends beyond simple data theft, as attackers could modify or delete critical incident records, corrupt database structures, or even escalate privileges within the application environment. The remote nature of the attack means that threat actors can exploit this vulnerability from anywhere on the internet without requiring physical access to the system infrastructure.
The vulnerability aligns with CWE-89 which specifically addresses SQL injection flaws in software applications, and it demonstrates characteristics consistent with ATT&CK technique T1071.004 for application layer protocol manipulation. Organizations using SiT 3.65 version contains multiple security weaknesses that compound the risk profile of the system. Network segmentation and monitoring of file upload activities can provide additional layers of defense against exploitation attempts targeting this specific vulnerability.