CVE-2014-2185 in Unified Communications Manager
Summary
by MITRE
The Call Detail Records (CDR) Management component in Cisco Unified Communications Manager (Unified CM) allows remote authenticated users to obtain sensitive information by reading extraneous fields in an HTML document, aka Bug ID CSCun74374.
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Analysis
by VulDB Data Team • 05/12/2026
The vulnerability identified as CVE-2014-2185 resides within the Call Detail Records management component of Cisco Unified Communications Manager, a critical enterprise communication platform that serves as the backbone for voice and video communications in large organizations. This security flaw represents a classic information disclosure vulnerability that affects the system's ability to properly handle and sanitize data within HTML document contexts. The vulnerability specifically impacts the CDR management functionality which is responsible for tracking and storing detailed information about telephone calls including duration, participants, and call routing data. Attackers exploiting this weakness can leverage their authenticated access to extract sensitive operational data that should remain restricted to authorized personnel only.
The technical mechanism behind this vulnerability involves improper input validation and output sanitization within the HTML document processing routines of the CDR management component. When the system generates HTML reports or displays call detail records, it fails to adequately filter or escape extraneous fields that contain sensitive metadata or system information. This allows authenticated users to manipulate the HTML output rendering process and access fields that were not intended for public viewing, potentially exposing confidential call routing information, user identification details, system configurations, and other operational data that could be leveraged for further attacks. The vulnerability stems from inadequate data handling practices in the web interface components that process and display CDR information, creating an information leakage scenario that violates fundamental security principles of least privilege and data isolation.
The operational impact of this vulnerability extends beyond simple data exposure, as it provides attackers with valuable intelligence that could facilitate more sophisticated attacks against the communication infrastructure. An attacker with valid credentials could potentially map communication patterns, identify key personnel, discover system topology information, and gather data that could be used for social engineering or targeted attacks against specific users. The vulnerability is particularly concerning in enterprise environments where Cisco Unified Communications Manager serves as the central communication hub, as it could provide attackers with comprehensive insights into the organization's communication behavior and network structure. This information leakage could enable attackers to plan more effective attacks, understand network dependencies, and identify potential targets for additional exploitation attempts.
Organizations should implement immediate mitigations including applying the relevant Cisco security patches and updates that address the improper HTML output handling in the CDR management component. Network segmentation and access control measures should be strengthened to limit the number of authenticated users who can access CDR functionality, while implementing role-based access controls to ensure that only authorized personnel have access to sensitive call detail information. The vulnerability aligns with CWE-200, Information Exposure, and represents a specific instance of inadequate output validation that could be addressed through proper input sanitization and output encoding practices. Additionally, organizations should consider implementing monitoring solutions to detect unusual access patterns to CDR functionality and establish audit trails to track who accesses sensitive communication data. The ATT&CK framework categorizes this vulnerability under T1071.004 Application Layer Protocol: DNS and potentially T1566 Credential Access, as it enables unauthorized data access through legitimate authenticated sessions that could lead to broader system compromise.