CVE-2014-7864 in OpManager
Summary
by MITRE
Multiple SQL injection vulnerabilities in the FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine OpManager 8 through 11.5 build 11400 and IT360 10.5 and earlier allow remote attackers and remote authenticated users to execute arbitrary SQL commands via the (1) customerName or (2) serverRole parameter in a standbyUpdateInCentral operation to servlet/com.adventnet.me.opmanager.servlet.FailOverHelperServlet.
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Analysis
by VulDB Data Team • 12/28/2024
The vulnerability CVE-2014-7864 represents a critical SQL injection flaw in ZOHO ManageEngine OpManager and IT360 products that affects versions through 11.5 build 11400 and 10.5 respectively. This vulnerability resides within the FailOverHelperServlet component, also known as FailServlet, which handles failover operations in the centralized management system. The flaw specifically targets the standbyUpdateInCentral operation, making it particularly dangerous as it could be exploited during critical system maintenance or failover scenarios when the system is already under stress or in a vulnerable state.
The technical implementation of this vulnerability stems from insufficient input validation and sanitization within the servlet's parameter handling mechanism. Attackers can manipulate the customerName or serverRole parameters through the HTTP POST requests sent to the FailOverHelperServlet endpoint, allowing them to inject malicious SQL code that gets executed within the database context. This represents a classic SQL injection attack vector where user-controllable input directly influences database query construction without proper parameterization or escaping mechanisms. The vulnerability manifests as CWE-89, which specifically addresses SQL injection flaws in software applications, and aligns with ATT&CK technique T1071.004 for application layer protocol manipulation.
The operational impact of this vulnerability is severe and multifaceted, as it provides both remote attackers and authenticated users with the ability to execute arbitrary SQL commands on the underlying database. This capability enables full database compromise including data exfiltration, data modification, privilege escalation, and potential system-wide compromise. The vulnerability's exposure during failover operations creates a particularly dangerous scenario where attackers can exploit the system during critical transitions, potentially causing service disruption, data corruption, or unauthorized access to sensitive operational data. The affected systems likely contain critical infrastructure monitoring data, user credentials, and operational parameters that make this vulnerability particularly attractive to threat actors.
Mitigation strategies for this vulnerability should focus on immediate patching of affected versions, as ZOHO has released updates to address this flaw. Network segmentation and firewall rules should be implemented to restrict access to the vulnerable servlet endpoint, particularly limiting access to trusted administrative networks. Input validation should be strengthened at the application level with proper parameterized queries and input sanitization techniques to prevent SQL injection. Additionally, implementing web application firewalls and intrusion detection systems can provide additional layers of protection. Regular security assessments and code reviews should be conducted to identify similar vulnerabilities in other components, while monitoring for suspicious database activity patterns can help detect exploitation attempts. The vulnerability demonstrates the importance of proper input validation and secure coding practices as outlined in OWASP Top Ten and NIST cybersecurity frameworks, emphasizing that SQL injection remains one of the most persistent and dangerous web application security threats.