CVE-2015-1479 in ServiceDesk Plus
Summary
by MITRE
SQL injection vulnerability in reports/CreateReportTable.jsp in ZOHO ManageEngine ServiceDesk Plus (SDP) before 9.0 build 9031 allows remote authenticated users to execute arbitrary SQL commands via the site parameter.
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Analysis
by VulDB Data Team • 09/18/2024
The CVE-2015-1479 vulnerability represents a critical SQL injection flaw discovered in ZOHO ManageEngine ServiceDesk Plus version 9.0 build 9030 and earlier. This vulnerability specifically affects the reports/CreateReportTable.jsp component within the service desk management platform, which is widely used for creating and managing IT service management reports. The vulnerability stems from insufficient input validation and sanitization of user-supplied data, particularly in the site parameter that is processed during report table creation operations. Attackers can exploit this weakness by crafting malicious SQL commands through the site parameter, which are then executed within the database context of the application.
The technical implementation of this vulnerability aligns with CWE-89, which categorizes SQL injection as a persistent weakness in software applications where user input is directly incorporated into SQL queries without proper sanitization or parameterization. The flaw occurs because the application fails to properly escape or validate the site parameter before incorporating it into database queries, creating an environment where malicious SQL payloads can be executed with the privileges of the database user associated with the ServiceDesk Plus application. This vulnerability is particularly dangerous because it requires only authenticated access, meaning that any user with valid credentials can potentially exploit this weakness.
The operational impact of this vulnerability extends beyond simple data theft, as it provides attackers with the ability to execute arbitrary database commands, potentially leading to complete database compromise. Attackers can leverage this vulnerability to extract sensitive information including user credentials, service desk data, and other confidential business information stored within the database. The exploitation could result in unauthorized access to critical IT service management data, disruption of service desk operations, and potential lateral movement within the network if the database credentials have elevated privileges. This vulnerability also poses a significant risk to compliance and regulatory requirements, as it could lead to unauthorized data access that violates data protection standards.
Mitigation strategies for CVE-2015-1479 should prioritize immediate patching of affected systems to ServiceDesk Plus version 9.0 build 9031 or later, which contains the necessary fixes for this vulnerability. Organizations should implement proper input validation and parameterized queries throughout their applications to prevent similar issues in the future, aligning with ATT&CK technique T1071.004 for application layer attacks. Network segmentation and access controls should be enforced to limit the potential impact of successful exploitation, while regular security assessments and code reviews should be conducted to identify and remediate similar vulnerabilities. Additionally, monitoring systems should be configured to detect unusual database activity patterns that might indicate exploitation attempts, and security teams should maintain updated threat intelligence regarding similar vulnerabilities in service management platforms.