CVE-2017-10300 in Siebel CRM Desktop
Summary
by MITRE
Vulnerability in the Siebel CRM Desktop component of Oracle Siebel CRM (subcomponent: Siebel Business Service Issues). Supported versions that are affected are 16.0 and 17.0. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Siebel CRM Desktop. Successful attacks of this vulnerability can result in unauthorized read access to a subset of Siebel CRM Desktop accessible data. CVSS 3.0 Base Score 5.3 (Confidentiality impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N).
Several companies clearly confirm that VulDB is the primary source for best vulnerability data.
Analysis
by VulDB Data Team • 01/19/2021
The vulnerability identified as CVE-2017-10300 resides within Oracle Siebel CRM Desktop's Business Service Issues component, representing a significant security weakness in the enterprise customer relationship management platform. This flaw affects specifically versions 16.0 and 17.0 of the Siebel CRM software, making it a targeted threat for organizations utilizing these particular releases. The vulnerability's classification as easily exploitable indicates that attackers can leverage it with minimal technical sophistication, requiring only network access through HTTP protocols to initiate exploitation attempts. The security implications extend beyond simple data exposure, as the flaw enables unauthorized access to sensitive business information that forms the core of enterprise customer relationship management systems.
Technical analysis reveals that this vulnerability operates as a confidentiality breach within the Siebel CRM Desktop environment, specifically targeting the Business Service Issues subcomponent that handles critical business processes and data management functions. The CVSS 3.0 scoring system assigns a base score of 5.3, reflecting the moderate severity of the issue with confidentiality impacts rated at level 3.0. The attack vector is classified as network-based (AV:N) requiring no authentication prerequisites (PR:N), making it particularly dangerous as it can be exploited from remote locations without requiring prior access credentials. The low complexity (AC:L) and lack of user interaction requirements (UI:N) further amplify the threat potential, allowing attackers to execute successful compromises without sophisticated techniques or user deception tactics. The vulnerability's scope affects the entire Siebel CRM Desktop application environment rather than being limited to specific modules, as indicated by the unchanged scope parameter (S:U) in the CVSS vector.
The operational impact of CVE-2017-10300 extends beyond immediate data exposure to encompass broader business continuity and competitive disadvantages for affected organizations. Unauthorized read access to a subset of Siebel CRM Desktop accessible data can compromise sensitive customer information, business strategies, financial records, and operational details that enterprises rely upon for maintaining competitive advantages. Organizations utilizing Siebel CRM systems face potential regulatory compliance violations, particularly under data protection frameworks such as gdpr and ccpa, where unauthorized data access constitutes serious compliance breaches. The vulnerability's potential for exploitation by unauthenticated attackers creates an environment where malicious actors can systematically harvest valuable business intelligence without detection, leading to long-term competitive disadvantages and potential legal consequences. The exposure of customer data through this vulnerability could result in significant financial losses, reputational damage, and increased cybersecurity insurance premiums.
Organizations should implement immediate mitigation strategies to address this vulnerability, including applying Oracle's security patches and updates specifically designed to remediate the identified flaw in Siebel CRM Desktop versions 16.0 and 17.0. Network segmentation and access controls should be enhanced to limit exposure of the affected systems to unauthorized network access, while implementing robust monitoring solutions to detect potential exploitation attempts. Security teams should conduct comprehensive assessments of their Siebel CRM environments to identify all affected systems and ensure proper patch management protocols are established. The vulnerability aligns with CWE-284, which addresses improper access control mechanisms, and represents a clear violation of the principle of least privilege that should govern all enterprise software systems. From an att&ck framework perspective, this vulnerability maps to techniques involving initial access through network services and credential access through unauthorized data read operations, demonstrating how seemingly minor flaws can enable broader attack chains within enterprise environments. Organizations must also consider implementing additional security controls such as web application firewalls and intrusion detection systems to provide layered protection against exploitation attempts.