CVE-2017-3505 in Automatic Service Request
Summary
by MITRE
Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows unauthenticated attacker with logon to the infrastructure where Automatic Service Request (ASR) executes to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in unauthorized update, insert or delete access to some of Automatic Service Request (ASR) accessible data and unauthorized ability to cause a partial denial of service (partial DOS) of Automatic Service Request (ASR). CVSS 3.0 Base Score 5.1 (Integrity and Availability impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:L).
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Analysis
by VulDB Data Team • 12/20/2020
The vulnerability identified as CVE-2017-3505 resides within the Automatic Service Request (ASR) component of Oracle Support Tools, specifically within the ASR Manager subcomponent. This flaw affects versions prior to 5.7 of the Oracle Support Tools suite, representing a significant security weakness in Oracle's infrastructure monitoring and support capabilities. The ASR component serves as an automated mechanism for collecting system information and submitting service requests to Oracle support teams, making it a critical element in enterprise support operations. The vulnerability's classification as easily exploitable indicates that attackers can leverage this weakness with minimal technical expertise or resources, particularly when they already have access to the underlying infrastructure where ASR operates.
The technical nature of this vulnerability stems from insufficient authentication and authorization controls within the ASR Manager component. Attackers who gain logon access to the infrastructure hosting ASR can exploit this weakness to compromise the entire ASR system. The vulnerability's impact is multifaceted, affecting both data integrity and system availability. Specifically, successful exploitation enables unauthorized modification, insertion, or deletion of data within ASR's accessible data stores, while simultaneously providing the capability to execute partial denial of service attacks that can disrupt ASR functionality. This dual impact on integrity and availability aligns with the CVSS 3.0 scoring system, which assigns a base score of 5.1 reflecting the moderate severity of the vulnerability.
The operational implications of CVE-2017-3505 extend beyond simple data compromise, as it can severely impact enterprise support operations and system reliability. Organizations relying on ASR for automated monitoring and support request generation face potential disruption to their support workflows, as attackers could manipulate system data or partially disable the service. The vulnerability's low attack complexity and lack of required privileges make it particularly dangerous in environments where infrastructure access may be compromised or where insider threats exist. The partial denial of service capability means that while complete system shutdown is not guaranteed, the ASR functionality could be significantly degraded, impacting the timely resolution of support issues and potentially leading to extended system downtime.
Security practitioners should consider this vulnerability in the context of broader attack frameworks such as those defined in the MITRE ATT&CK matrix, particularly focusing on privilege escalation and persistence techniques. The vulnerability's characteristics align with attack patterns involving local system access exploitation and data manipulation. Organizations should implement immediate mitigations including upgrading to Oracle Support Tools version 5.7 or later, which contains the necessary patches to address this vulnerability. Additionally, network segmentation and access controls should be strengthened around systems running ASR to limit potential attack surfaces. The vulnerability's classification under CWE categories related to insufficient authentication and inadequate access control provides further guidance for implementing proper security controls. Regular security assessments and monitoring of ASR components should be conducted to detect potential exploitation attempts and ensure continued system integrity.