CVE-2018-10232 in TOPdesk
Summary
by MITRE
Cross-site request forgery (CSRF) vulnerability in TOPdesk before 8.05.017 (June 2018 version) and before 5.7.SR9 allows remote attackers to hijack the authentication of authenticated users for requests that can obtain sensitive information via unspecified vectors.
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Analysis
by VulDB Data Team • 03/04/2020
The CVE-2018-10232 vulnerability represents a critical cross-site request forgery flaw discovered in TOPdesk software versions prior to 8.05.017 and 5.7.SR9. This vulnerability falls under the Common Weakness Enumeration category CWE-352, which specifically addresses cross-site request forgery weaknesses in web applications. The flaw enables remote attackers to exploit authenticated user sessions by tricking them into executing unauthorized actions against the vulnerable application. The vulnerability's impact extends to sensitive information disclosure, making it particularly dangerous for organizations relying on TOPdesk for their service management operations.
The technical implementation of this CSRF vulnerability allows attackers to craft malicious requests that appear to originate from legitimate authenticated users. When victims access compromised web pages or click on malicious links, the browser automatically includes any relevant authentication cookies or tokens in the background requests. This behavior enables attackers to perform actions such as retrieving sensitive data, modifying user permissions, or accessing confidential service desk information without requiring the victim's credentials. The unspecified vectors mentioned in the description suggest that the attack could potentially exploit various application endpoints and functionality within the TOPdesk platform.
The operational impact of this vulnerability is significant for organizations using affected TOPdesk versions, as it directly undermines the security of their service management infrastructure. Attackers could potentially gain access to confidential customer data, service requests, user accounts, and system configuration details. The vulnerability particularly affects environments where users maintain persistent sessions with elevated privileges, as the CSRF attack could enable privilege escalation or data exfiltration. Organizations relying on TOPdesk for incident management, help desk operations, and service catalog management face potential exposure to unauthorized access and information disclosure.
Organizations should immediately implement comprehensive mitigations including deploying the latest TOPdesk patches and updates released after June 2018 to address this vulnerability. The implementation of proper CSRF protection mechanisms such as anti-forgery tokens should be enforced across all application endpoints. Additionally, organizations should consider implementing web application firewalls and monitoring for suspicious request patterns that might indicate CSRF attack attempts. Security teams should also conduct thorough vulnerability assessments of their TOPdesk installations and ensure that all users are running supported versions of the software. The remediation process should include reviewing access controls and implementing additional authentication measures to reduce the potential impact of successful CSRF attacks.