CVE-2018-2574 in Siebel CRM Desktop
Summary
by MITRE
Vulnerability in the Siebel CRM Desktop component of Oracle Siebel CRM (subcomponent: Outlook Client). Supported versions that are affected are 16.0 and 17.0. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Siebel CRM Desktop. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Siebel CRM Desktop accessible data as well as unauthorized access to critical data or complete access to all Siebel CRM Desktop accessible data. CVSS 3.0 Base Score 8.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N).
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Analysis
by VulDB Data Team • 01/31/2021
The vulnerability identified as CVE-2018-2574 resides within Oracle Siebel CRM Desktop's Outlook Client subcomponent, representing a critical security weakness that affects versions 16.0 and 17.0 of the enterprise customer relationship management platform. This flaw manifests as an easily exploitable security gap that enables attackers with minimal privileges and network access through HTTP protocols to compromise the entire Siebel CRM Desktop environment. The vulnerability's classification as a low-privilege attack vector means that even users with limited access rights can potentially leverage this weakness to gain significant unauthorized access to corporate data assets.
The technical nature of this vulnerability stems from insufficient input validation and access control mechanisms within the Outlook Client integration component of Siebel CRM. Attackers can exploit this weakness by crafting malicious HTTP requests that bypass normal authentication and authorization checks, allowing them to manipulate data through unauthorized creation, deletion, or modification operations. The vulnerability's impact extends to both confidentiality and integrity aspects of the information security triad, with the CVSS 3.0 score of 8.1 reflecting the high severity of potential data compromise. The attack vector requiring only network access via HTTP demonstrates how modern enterprise applications can become entry points for sophisticated threats.
The operational consequences of successful exploitation of CVE-2018-2574 are severe and multifaceted, potentially enabling attackers to access sensitive customer information, financial data, and business-critical records stored within the Siebel CRM system. The ability to perform unauthorized modifications to critical data means that attackers could alter customer details, sales records, or other vital business information, potentially causing significant financial and reputational damage to organizations. The complete access capability to all Siebel CRM Desktop accessible data represents a particularly dangerous aspect of this vulnerability, as it could allow attackers to exfiltrate entire databases or manipulate business processes across the enterprise.
Organizations affected by this vulnerability should implement immediate mitigations including applying the relevant Oracle security patches and updates, implementing network segmentation to limit access to Siebel CRM components, and establishing enhanced monitoring for suspicious HTTP traffic patterns. The vulnerability aligns with CWE-284 Access Control Issues, specifically addressing improper access control mechanisms that allow unauthorized modification of system resources. From an ATT&CK framework perspective, this vulnerability maps to techniques involving privilege escalation and data manipulation, with potential lateral movement capabilities through the compromised CRM system. Organizations should also consider implementing web application firewalls and access control lists specifically targeting the Outlook Client integration endpoints to prevent exploitation attempts.