CVE-2020-2815 in iSupport
Summary
by MITRE
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Profile). Supported versions that are affected are 12.1.1-12.1.3. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle iSupport accessible data as well as unauthorized update, insert or delete access to some of Oracle iSupport accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).
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Analysis
by VulDB Data Team • 05/08/2025
The vulnerability identified as CVE-2020-2815 resides within Oracle iSupport, a component of the Oracle E-Business Suite that operates under the broader Oracle E-Business Suite framework. This specific weakness manifests in the Profile component of iSupport, affecting versions 12.1.1 through 12.1.3 inclusive. The vulnerability represents a significant security flaw that operates at the network level, allowing unauthorized attackers to exploit the system through HTTP connections without requiring authentication credentials. The attack vector is classified as network-based, meaning that an attacker can initiate exploitation from external network locations without needing physical access to the system infrastructure.
The technical nature of this vulnerability stems from inadequate authentication controls within the Profile component, creating a pathway for attackers to gain unauthorized access to sensitive data within the Oracle iSupport environment. The CVSS 3.0 scoring system assigns this vulnerability a base score of 8.2, indicating a high severity level that reflects both confidentiality and integrity impacts. The vulnerability's classification as easily exploitable means that the attack requires minimal technical expertise and can be executed without significant prerequisites. The attack requires human interaction from users other than the attacker, suggesting that social engineering or user deception might be necessary components of the exploitation process, though the actual technical vulnerability exists within the iSupport component itself.
The operational impact of successful exploitation extends beyond the immediate iSupport component to potentially affect additional Oracle products within the E-Business Suite ecosystem. This cascading effect demonstrates how vulnerabilities in one component can create broader security implications across interconnected systems. Attackers who successfully exploit this vulnerability can achieve unauthorized access to critical data, potentially compromising all data accessible through Oracle iSupport. The scope of unauthorized access includes complete access to all Oracle iSupport accessible data as well as unauthorized update, insert, or delete operations on some of the accessible data, creating a comprehensive security breach that affects both data confidentiality and integrity. The CVSS vector (AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N) emphasizes that the attack requires network access with low complexity, no privilege requirements, but does necessitate user interaction, while the impact includes high confidentiality impact and low integrity impact.
Organizations should implement immediate mitigations including patching the affected Oracle E-Business Suite versions to address the vulnerability, implementing network segmentation to limit access to iSupport components, and establishing robust monitoring protocols to detect unauthorized access attempts. The vulnerability aligns with CWE-287, which addresses improper authentication issues, and represents a significant concern for organizations using legacy Oracle E-Business Suite versions. From an ATT&CK framework perspective, this vulnerability maps to techniques involving initial access through network service exploitation and privilege escalation through data manipulation, highlighting the need for comprehensive security controls that address both network-level and application-level threats. The vulnerability's impact extends beyond simple data theft to include potential system compromise that could affect business continuity and regulatory compliance requirements within organizations relying on Oracle E-Business Suite implementations.