CVE-2022-23790 in Customer Relation Manager
Summary
by MITRE • 03/14/2023
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Firmanet Software and Technology Customer Relation Manager allows Cross-Site Scripting (XSS).
This issue affects Customer Relation Manager: before 2022.03.13.
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Analysis
by VulDB Data Team • 05/20/2026
The CVE-2022-23790 vulnerability represents a critical cross-site scripting flaw within the Firmanet Software and Technology Customer Relation Manager application, specifically impacting versions prior to 2022.03.13. This vulnerability falls under the Common Weakness Enumeration category CWE-79, which defines improper neutralization of input during web page generation as a fundamental weakness in web application security. The flaw occurs when user-supplied input is not adequately sanitized or escaped before being rendered in web pages, creating an avenue for malicious actors to inject and execute arbitrary scripts within the context of a victim's browser session.
The technical implementation of this XSS vulnerability stems from insufficient input validation and output encoding mechanisms within the CRM's web interface. When users interact with the application and provide data through forms, search fields, or other input mechanisms, the system fails to properly sanitize this data before incorporating it into dynamically generated HTML content. This omission allows attackers to craft malicious payloads that, when processed by the application, get executed in the browsers of other users who view the affected content. The vulnerability is particularly concerning because it exists in the core web page generation functionality, making it applicable across multiple user interaction points within the CRM system.
The operational impact of this vulnerability extends beyond simple script execution, as it provides attackers with significant privileges to manipulate the application environment and compromise user sessions. An attacker could leverage this vulnerability to steal session cookies, redirect users to malicious websites, deface the CRM interface, or even escalate privileges within the application. The attack surface is broad since the vulnerability affects the entire CRM application, potentially exposing sensitive customer data, business communications, and internal processes. Given that CRM systems typically contain highly sensitive information about customers, partners, and business operations, successful exploitation could lead to data breaches, financial losses, and reputational damage for organizations using the affected software.
Organizations should immediately implement several mitigation strategies to address this vulnerability. The primary remediation involves upgrading to version 2022.03.13 or later, which contains the necessary patches to prevent XSS injection. Additionally, implementing comprehensive input validation and output encoding measures can serve as defensive layers, ensuring that all user-supplied data is properly sanitized before being processed or displayed. Security headers such as Content Security Policy should be implemented to further limit script execution capabilities within the application environment. The vulnerability also aligns with ATT&CK technique T1531, which involves the use of malicious code injection to gain unauthorized access and control over web applications, making it essential for security teams to monitor for potential exploitation attempts and maintain robust security monitoring protocols across their CRM infrastructure.