CVE-2022-24385 in SmarterTrack
Summary
by MITRE • 03/14/2022
A Direct Object Access vulnerability in SmarterTools SmarterTrack leads to information disclosure This issue affects: SmarterTools SmarterTrack 100.0.8019.14010.
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Analysis
by VulDB Data Team • 05/03/2026
The vulnerability CVE-2022-24385 represents a direct object access flaw within SmarterTools SmarterTrack version 100.0.8019.14010, which creates a significant information disclosure risk for affected systems. This type of vulnerability falls under the category of improper access control mechanisms that allow unauthorized users to directly access objects within the application's data layer. The flaw enables attackers to bypass normal authentication and authorization controls, potentially gaining access to sensitive data that should be restricted to authorized personnel only.
The technical implementation of this vulnerability stems from inadequate input validation and object reference handling within the SmarterTrack application. When users interact with the system, the application fails to properly verify whether the requesting user has legitimate access rights to the specific objects they are attempting to access. This weakness allows malicious actors to manipulate object identifiers or references directly within the application's interface, thereby circumventing the intended access controls. The vulnerability is particularly concerning because it operates at the application layer where user sessions and object references are managed, making it a prime target for attackers seeking to exploit weak access controls.
From an operational perspective, this information disclosure vulnerability poses severe risks to organizations using SmarterTrack for customer support ticket management and related services. The compromised system could expose sensitive customer data including personal information, support ticket contents, internal communications, and potentially system configuration details. Attackers exploiting this vulnerability could gain comprehensive access to the support ticket database, potentially including confidential customer communications, technical support records, and other proprietary information that could be used for further attacks or financial gain. The impact extends beyond simple data exposure as it could facilitate more sophisticated attacks such as credential theft, system compromise, or insider threat exploitation.
Organizations should implement immediate mitigations including strengthening access controls through proper input validation and object reference verification mechanisms. The recommended approach involves implementing proper authentication checks before allowing access to any object references, ensuring that all user requests are properly authorized through established session management protocols. Additionally, organizations should consider implementing parameterized queries and prepared statements to prevent direct object manipulation. This vulnerability aligns with CWE-284, which specifically addresses improper access control, and maps to ATT&CK technique T1213.002 for credential access through data from information repositories. Regular security assessments and penetration testing should be conducted to identify similar access control weaknesses within the application ecosystem. System administrators should also implement network segmentation and monitoring controls to detect unauthorized access attempts and limit the potential impact of such vulnerabilities.