CVE-2023-49757 in Awesome Support Plugin
Summary
by MITRE • 12/09/2024
Missing Authorization vulnerability in Awesome Support Team Awesome Support allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Awesome Support: from n/a through 6.1.10.
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Analysis
by VulDB Data Team • 05/30/2025
The CVE-2023-49757 vulnerability represents a critical authorization flaw within the Awesome Support Team Awesome Support plugin, which has been identified as a missing authorization issue affecting versions through 6.1.10. This vulnerability stems from incorrectly configured access control security levels that permit unauthorized users to exploit functionality they should not have access to. The flaw exists in the plugin's permission handling mechanisms, where proper authorization checks are either absent or improperly implemented, creating a pathway for malicious actors to bypass intended security controls.
The technical implementation of this vulnerability manifests in the plugin's failure to validate user permissions before executing sensitive operations or granting access to restricted features. Attackers can exploit this weakness to perform actions such as viewing confidential support tickets, accessing restricted administrative functions, or manipulating data that should only be available to authorized personnel. The vulnerability operates at the application layer and specifically targets the plugin's access control implementation, making it particularly dangerous as it allows for privilege escalation and unauthorized data access. According to CWE classification, this maps to CWE-285: Improper Authorization, which describes situations where an application fails to properly enforce access control policies.
The operational impact of this vulnerability extends beyond simple unauthorized access, as it can lead to complete compromise of support ticket data, customer information, and potentially administrative control over the affected system. Attackers who successfully exploit this vulnerability can gain insights into sensitive customer communications, manipulate support workflows, and potentially use the compromised system as a foothold for further attacks within the network. The vulnerability affects the core functionality of the Awesome Support plugin, which is widely used for customer support management, making it a particularly attractive target for threat actors seeking to access sensitive business information. This issue aligns with ATT&CK technique T1078.004: Valid Accounts - Cloud Accounts, where unauthorized access to legitimate user accounts or system functionality can be achieved through misconfigured access controls.
Mitigation strategies for CVE-2023-49757 should prioritize immediate patching of the Awesome Support plugin to the latest available version that addresses the authorization flaw. Organizations should also implement additional security measures including regular access control reviews, monitoring for unauthorized access attempts, and ensuring proper user role assignments within the plugin's configuration. Network segmentation and principle of least privilege enforcement can help limit the potential damage from successful exploitation, while comprehensive logging and audit trails should be enabled to detect any unauthorized activities. Security teams should also conduct thorough access control assessments to identify similar misconfigurations in other plugins and applications within the ecosystem, as this vulnerability type often indicates broader security configuration issues that may affect multiple components. The remediation process should include verification that all user permissions are properly enforced and that no unauthorized access paths remain available within the system.