CVE-2024-3262 in Request Tracker
Summary
by MITRE • 04/04/2024
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
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Analysis
by VulDB Data Team • 03/06/2025
This information exposure vulnerability in RT software version 4.4.1 represents a critical security flaw that undermines the confidentiality of sensitive application data. The vulnerability stems from improper handling of sensitive information within the browser cache mechanism, creating a persistent data exposure risk that persists beyond normal session termination. Attackers with local access to affected devices can exploit this weakness to retrieve confidential information including vulnerability tickets and other sensitive application metadata. The flaw demonstrates a fundamental failure in secure data management practices where sensitive information is not properly cleared from browser storage mechanisms upon session end, creating a persistent attack surface that remains accessible even after users believe their session has concluded. This type of vulnerability falls under CWE-200, which specifically addresses information exposure through improper data handling and storage mechanisms.
The technical implementation of this vulnerability exploits the browser cache storage model where application data is retained in memory even after user logout or session termination. When RT software stores sensitive information in browser cache without proper clearing mechanisms, it creates a situation where subsequent access to the same browser instance can retrieve previously stored confidential data. The persistence of this information across sessions violates fundamental security principles of data isolation and session management. This vulnerability is particularly dangerous because it operates at the client-side storage level, making it difficult to detect through traditional network monitoring approaches. The flaw represents a failure in proper secure coding practices and demonstrates inadequate consideration of the security implications of browser-based data storage mechanisms.
The operational impact of this vulnerability extends beyond simple information disclosure to potentially enable more sophisticated attacks such as credential harvesting, attack pattern analysis, and targeted exploitation of other system components. An attacker who gains local access to a device and can retrieve vulnerability tickets from browser cache may obtain detailed information about the application's security posture and known weaknesses. This information can be used to plan more effective attacks against the system, potentially leading to privilege escalation or lateral movement within the network. The vulnerability also creates audit trail complications as sensitive data remains accessible long after normal session termination, potentially violating compliance requirements for data handling and information protection. Organizations may face regulatory penalties and security breaches if this information is exploited by malicious actors.
Mitigation strategies for this vulnerability should focus on implementing proper browser cache management and secure data handling practices. Organizations should ensure that sensitive information is not stored in browser cache and implement mechanisms to clear all application data from browser storage upon session termination. This includes implementing secure coding practices that prevent sensitive data from being cached and establishing proper data lifecycle management procedures. The solution should involve configuring browser cache settings to prevent storage of sensitive information, implementing secure session management protocols, and ensuring that all application data is properly cleared from client-side storage. Additionally, regular security assessments should be conducted to identify and remediate similar storage vulnerabilities across all application components. This vulnerability aligns with ATT&CK technique T1531 which focuses on credential access through cache dumping and information exposure attacks.