CVE-2024-52002 in iTop
Summary
by MITRE • 11/09/2024
Combodo iTop is a simple, web based IT Service Management tool. Several url endpoints are subject to a Cross-Site Request Forgery (CSRF) vulnerability. Please refer to the linked GHSA for the complete list. This issue has been addressed in version 3.2.0 and all users are advised to upgrade. There are no known workarounds for this vulnerability.
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Analysis
by VulDB Data Team • 03/01/2025
The Combodo iTop IT Service Management platform presents a significant security weakness through its vulnerable URL endpoints that allow for Cross-Site Request Forgery attacks. This vulnerability specifically targets the web-based interface of the tool, which serves as a central hub for managing IT service operations and infrastructure. The CSRF flaw enables attackers to trick authenticated users into executing unintended actions within the application, potentially compromising the integrity of the IT service management processes. The vulnerability affects the core functionality of the platform and represents a critical risk to organizations relying on iTop for their IT operations management.
The technical nature of this CSRF vulnerability stems from the absence of proper validation mechanisms for cross-origin requests within the affected endpoints. According to CWE-352, this represents a classic Cross-Site Request Forgery weakness where the application fails to verify that requests originate from legitimate sources. The vulnerability operates through the exploitation of the browser's automatic handling of cookies and authentication tokens, allowing attackers to craft malicious requests that leverage the authenticated session of legitimate users. This attack vector specifically targets the web application's state-changing operations, where user actions such as creating, modifying, or deleting IT service records could be manipulated without proper authorization.
The operational impact of this vulnerability extends beyond simple data manipulation, as it could potentially disrupt critical IT service management processes. Attackers could leverage this weakness to alter service configurations, modify user permissions, or even delete essential IT service records that maintain the organization's operational continuity. The vulnerability's presence in a tool designed for IT service management creates a particularly dangerous scenario where attackers could compromise the very infrastructure they are meant to protect. Organizations using iTop for their service management operations face the risk of unauthorized access to their IT service catalogs, incident management systems, and other critical components that depend on the tool's integrity.
Security professionals should note that this vulnerability aligns with ATT&CK technique T1566.001, which involves the exploitation of web applications through CSRF attacks. The lack of workarounds for this vulnerability underscores the critical nature of immediate remediation, as organizations cannot rely on temporary mitigations while waiting for the official fix. The recommended upgrade to version 3.2.0 represents the primary defense mechanism against this threat, as the update addresses the fundamental validation issues that enable the CSRF exploitation. Organizations should prioritize this upgrade and conduct thorough testing to ensure that the patched version maintains all necessary functionality while eliminating the CSRF attack surface. The vulnerability's classification as a medium to high severity issue, combined with the absence of viable workarounds, makes this a critical priority for security teams managing iTop environments.