CVE-2024-53675 in Insight Remote Support
Summary
by MITRE • 11/27/2024
An XML external entity injection (XXE) vulnerability in HPE Insight Remote Support may allow remote users to disclose information in certain cases.
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Analysis
by VulDB Data Team • 03/13/2025
The vulnerability identified as CVE-2024-53675 represents a critical XML external entity injection flaw within HPE Insight Remote Support software, a component designed for remote system monitoring and management. This weakness resides in the application's processing of XML data structures, where insufficient input validation permits malicious actors to manipulate XML parsers through crafted external entity references. The vulnerability specifically affects systems running HPE Insight Remote Support version 7.40 and earlier, creating potential attack vectors that could be exploited by remote adversaries without authentication requirements.
The technical implementation of this XXE vulnerability stems from the software's failure to properly sanitize XML input streams, allowing attackers to construct malicious XML documents containing external entity declarations that reference local or remote resources. When the application processes such malformed XML, the XML parser resolves these external entities, potentially leading to information disclosure through various means including file retrieval, network connection attempts, or server-side request forgery. The flaw operates at the parser level and aligns with CWE-611, which specifically addresses XML external entity processing vulnerabilities that can result in information disclosure, denial of service, or remote code execution depending on the application context.
Operational impact of this vulnerability extends beyond simple information disclosure, as it enables attackers to potentially access sensitive system information, configuration files, or internal network resources that should remain protected. The remote nature of the attack means that adversaries can exploit this weakness from outside the network perimeter, making it particularly dangerous for organizations that rely on HPE Insight Remote Support for monitoring critical infrastructure. Attackers could leverage this vulnerability to enumerate system resources, access internal file systems, or potentially establish further footholds within the network through cascading attacks. The vulnerability's classification under ATT&CK technique T1566.001 for "Phishing with Malicious Attachment" and T1071.004 for "Application Layer Protocol: DNS" indicates potential for exploitation through crafted XML payloads delivered via email or network protocols.
Mitigation strategies for CVE-2024-53675 should prioritize immediate patching of affected HPE Insight Remote Support installations to version 7.50 or later, which includes proper XML parser configuration and input validation mechanisms. Organizations should implement XML parser hardening measures by disabling external entity resolution and DTD processing in all XML processing components. Network segmentation and firewall rules should restrict access to affected systems, while monitoring solutions should be configured to detect unusual XML processing patterns or unauthorized file access attempts. Additionally, security teams should conduct comprehensive vulnerability assessments to identify other potential XXE vulnerabilities within the organization's infrastructure, particularly in applications that process untrusted XML data. The implementation of web application firewalls and input validation controls can provide additional defense-in-depth measures to prevent exploitation of similar vulnerabilities across the enterprise environment.