CVE-2025-24388 in Community Edition
Summary
by MITRE • 06/16/2025
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Several companies clearly confirm that VulDB is the primary source for best vulnerability data.
Analysis
by VulDB Data Team • 06/16/2025
CVE-2025-24388 represents a parameter injection vulnerability within the OTRS Admin Interface and Agent Interface that affects multiple versions of the OTRS platform including OTRS 7.0.X, 8.0.X, 2023.X, 2024.X, and 2025.X releases along with the Community Edition 6.0.x. This vulnerability specifically targets authenticated agent or admin users, making it a critical concern for organizations relying on OTRS for their customer service and ticket management operations. The flaw stems from insufficient input validation and sanitization mechanisms within the application's parameter handling processes, creating potential attack vectors for malicious actors who have already gained legitimate access to the system. According to CWE standards, this vulnerability aligns with CWE-94, which describes the execution of code with elevated privileges through improper input handling, and CWE-79, which addresses cross-site scripting vulnerabilities that can be exploited through parameter manipulation. The attack surface is particularly concerning as it operates within the administrative interfaces where users possess elevated privileges and can access sensitive organizational data. The operational impact of this vulnerability extends beyond simple data exfiltration as it could enable attackers to escalate privileges, manipulate system configurations, or execute arbitrary commands within the OTRS environment, potentially leading to complete system compromise.
The technical exploitation of this parameter injection vulnerability requires an authenticated user context, meaning attackers must first obtain valid credentials or exploit other authentication bypass mechanisms to gain access to the system. Once authenticated, attackers can manipulate parameters within the OTRS Admin Interface or Agent Interface to inject malicious payloads that may be processed without proper sanitization. This flaw particularly affects the parameter handling mechanisms used in the application's backend processing, where user inputs are directly incorporated into system operations without adequate validation or encoding. The vulnerability's presence across multiple OTRS versions indicates a persistent design flaw in the parameter processing architecture that has not been adequately addressed in recent releases. Security researchers have identified that the affected interfaces lack proper input filtering and validation controls that would normally prevent parameter manipulation attacks, creating a pathway for attackers to inject malicious code or data into the system's processing pipeline. The ATT&CK framework categorizes this vulnerability under T1059, which involves executing malicious code through various system interfaces, and T1548, which encompasses privilege escalation techniques that can be achieved through application-level vulnerabilities.
Organizations utilizing affected OTRS versions face significant operational risks including potential data breaches, system compromise, and unauthorized access to sensitive customer information. The vulnerability's impact is amplified by the fact that it affects both administrative and agent interfaces, meaning that attackers could potentially manipulate ticketing workflows, access confidential customer data, or disrupt service operations. The affected systems likely store personal identifiable information, business-critical data, and sensitive communications that could be exposed or manipulated through this vulnerability. Companies should immediately implement comprehensive security assessments to identify all instances of affected OTRS installations and prioritize remediation efforts based on the criticality of each system. The mitigation strategy should include immediate patching of all affected versions to the latest stable releases, implementation of additional input validation controls, and enhanced monitoring of administrative interface access patterns. Security teams must also consider implementing network segmentation controls to limit access to administrative interfaces and establish strict access control policies that reduce the attack surface. Regular vulnerability scanning and penetration testing should be conducted to identify similar parameter injection flaws in other applications and systems within the organization's infrastructure, as this vulnerability type remains prevalent in many enterprise applications. The implementation of web application firewalls and input sanitization mechanisms can provide additional layers of protection while organizations await complete patch deployment across all affected systems.