CVE-2025-37097 in Insight Remote Support
Summary
by MITRE • 07/01/2025
A vulnerability in HPE Insight Remote Support (IRS) prior to v7.15.0.646 may allow an unauthenticated denial of service
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Analysis
by VulDB Data Team • 07/03/2025
The vulnerability identified as CVE-2025-37097 affects HPE Insight Remote Support (IRS) software versions prior to v7.15.0.646, representing a critical security flaw that exposes systems to unauthenticated denial of service attacks. This vulnerability resides within the remote support infrastructure that HPE provides for monitoring and managing enterprise IT environments, making it particularly concerning for organizations relying on continuous system availability and remote management capabilities. The flaw allows malicious actors to disrupt service without requiring authentication credentials, potentially affecting critical infrastructure monitoring and management functions.
The technical nature of this vulnerability stems from insufficient input validation and access control mechanisms within the IRS component. Specifically, the flaw manifests when the system fails to properly validate incoming requests or enforce authentication requirements for certain operational endpoints. This weakness creates a pathway for attackers to exploit the service by sending malformed or excessive requests that can overwhelm system resources or trigger unexpected behavior in the remote support daemon. The vulnerability aligns with CWE-284, which addresses improper access control issues, and CWE-400, related to resource exhaustion vulnerabilities. Attackers can leverage this flaw to consume system resources such as memory, CPU cycles, or network bandwidth, ultimately leading to service disruption and potential system unavailability.
The operational impact of this vulnerability extends beyond simple service interruption, as it directly affects the reliability and availability of enterprise monitoring systems that organizations depend upon for proactive IT management. When an unauthenticated denial of service occurs in a remote support environment, it can prevent legitimate administrators from accessing critical system information, monitoring network health, or responding to actual security incidents. This creates a cascading effect where organizations may experience delayed incident response times, increased operational overhead, and potential business continuity issues. The vulnerability particularly impacts environments where HPE Insight Remote Support is deployed for continuous monitoring of critical infrastructure, as any disruption can compromise the entire monitoring ecosystem.
Organizations should immediately implement mitigation strategies to address this vulnerability, starting with upgrading to HPE Insight Remote Support version 7.15.0.646 or later, which contains the necessary security patches. Network segmentation and firewall rules should be implemented to restrict access to IRS endpoints from untrusted networks, limiting exposure to potential attackers. Additional protective measures include implementing rate limiting mechanisms to prevent resource exhaustion attacks, monitoring network traffic for unusual patterns that may indicate exploitation attempts, and establishing robust logging and alerting systems to detect potential abuse of the remote support functionality. Security teams should also conduct thorough vulnerability assessments to identify any other systems or components that may be running vulnerable versions of the software. The mitigation approach should align with ATT&CK framework techniques related to defensive evasion and resource exhaustion, ensuring comprehensive protection against both current and potential future exploitation attempts.