CVE-2025-53584 in WP Ticket Customer Service Software & Support Ticket System Plugin
Summary
by MITRE • 08/28/2025
Deserialization of Untrusted Data vulnerability in emarket-design WP Ticket Customer Service Software & Support Ticket System allows Object Injection. This issue affects WP Ticket Customer Service Software & Support Ticket System: from n/a through 6.0.2.
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Analysis
by VulDB Data Team • 08/28/2025
The CVE-2025-53584 vulnerability represents a critical deserialization flaw within the emarket-design WP Ticket Customer Service Software & Support Ticket System, specifically impacting versions ranging from the initial release through 6.0.2. This vulnerability falls under the broader category of insecure deserialization as classified by CWE-502, where the application processes untrusted data through deserialization mechanisms without adequate validation or sanitization. The flaw enables attackers to inject malicious objects during the deserialization process, potentially leading to arbitrary code execution or other severe security consequences. The vulnerability exists within the WordPress ecosystem, specifically affecting customer service ticketing systems that rely on object serialization for data persistence or communication between components.
The technical implementation of this vulnerability occurs when the application accepts serialized data from user inputs or external sources without proper security controls. Attackers can craft malicious serialized objects that, when processed by the vulnerable system, execute unintended operations during the deserialization phase. This type of attack vector is particularly dangerous because it can bypass traditional input validation measures and often requires minimal user interaction to exploit. The deserialization process typically involves converting serialized data back into objects in memory, and when this process is not properly secured, attackers can manipulate the serialized data to inject malicious payloads that execute with the privileges of the vulnerable application. This vulnerability directly aligns with ATT&CK technique T1203, which describes exploitation of software vulnerabilities for privilege escalation or code execution.
The operational impact of CVE-2025-53584 extends beyond simple data corruption or service disruption, as it can enable full system compromise when exploited successfully. An attacker who successfully exploits this vulnerability could gain unauthorized access to customer data, manipulate ticketing systems, or potentially establish persistent access to the underlying WordPress installation. The affected system's architecture likely includes components that serialize user data for storage or transmission, making it susceptible to object injection attacks that can escalate privileges or execute arbitrary commands. The vulnerability affects the entire range of versions from the initial release through 6.0.2, indicating that the flaw has persisted across multiple updates, suggesting either inadequate patching or that the root cause remains unaddressed in the software's deserialization handling mechanisms. Organizations using this ticketing system face significant risk of data breaches, service availability issues, and potential regulatory compliance violations due to the severity of potential exploitation.
Mitigation strategies for CVE-2025-53584 should prioritize immediate version updates to the latest available release that contains proper deserialization security fixes. Administrators must implement comprehensive input validation and sanitization measures to prevent untrusted data from reaching deserialization points within the application. The recommended approach includes disabling unnecessary serialization features, implementing strict object type validation during deserialization, and employing secure coding practices that avoid direct deserialization of user-supplied data. Security teams should also consider implementing network-level protections such as web application firewalls to detect and block suspicious deserialization patterns. Organizations must conduct thorough security assessments of their WordPress installations to identify all potential deserialization points and ensure that any custom code or third-party plugins do not introduce similar vulnerabilities. Additionally, regular security monitoring and incident response procedures should be established to quickly detect and respond to any exploitation attempts targeting this vulnerability, as the ATT&CK framework suggests that such vulnerabilities often serve as initial access vectors for more extensive attacks.