CVE-2026-60920 in Customer Care
Summary
by MITRE • 07/22/2026
Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks of this vulnerability can result in takeover of Oracle Customer Care. CVSS 3.1 Base Score 8.8 (Confidentiality, Integrity and Availability impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H).
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Analysis
by VulDB Data Team • 07/22/2026
This vulnerability resides within Oracle Customer Care, a component of the Oracle E-Business Suite operating under the Internal Operations framework. The affected versions span from 12.2.3 through 12.2.15, indicating a substantial attack surface across multiple releases of this enterprise resource planning system. The vulnerability represents a critical security flaw that can be exploited by attackers with minimal privileges and network access through HTTP protocols. According to CVSS 3.1 scoring methodology, the severity assessment stands at 8.8, reflecting high impact across confidentiality, integrity, and availability domains. The attack vector analysis reveals AV:N (network access), AC:L (low complexity), PR:L (low privilege requirements), and UI:N (no user interaction needed) characteristics that collectively describe an easily exploitable threat.
The technical flaw manifests as a weakness in the authentication and authorization mechanisms of Oracle Customer Care within the E-Business Suite environment. This vulnerability allows an attacker with basic network connectivity and minimal privileges to execute unauthorized operations against the target system. The attack requires no specialized tools or extensive knowledge beyond standard web-based exploitation techniques, making it particularly dangerous for organizations running vulnerable versions of the software. The underlying architecture appears to lack proper access controls or input validation measures that would prevent unauthorized users from escalating their privileges or executing malicious commands within the application context.
The operational impact of this vulnerability extends far beyond simple data compromise, as successful exploitation can result in complete takeover of the Oracle Customer Care functionality. This represents a severe availability threat since attackers could potentially disrupt customer service operations, disable critical business processes, or gain access to sensitive customer information stored within the system. The confidentiality implications are equally concerning given that the vulnerability may allow unauthorized access to proprietary customer data, financial records, and business-sensitive information. Integrity compromise means that attackers could modify or corrupt database entries, alter customer records, or manipulate business workflows in ways that could cause significant operational disruption.
Organizations running affected versions of Oracle E-Business Suite should immediately implement mitigation strategies including applying the relevant security patches from Oracle, implementing network segmentation to restrict access to the vulnerable component, and strengthening authentication mechanisms. The vulnerability aligns with CWE-287 (Improper Authentication) and may relate to ATT&CK techniques involving privilege escalation and initial access through web applications. Network monitoring should be enhanced to detect anomalous HTTP traffic patterns that might indicate exploitation attempts. Additionally, organizations should conduct comprehensive security assessments of their E-Business Suite deployments to identify other potential vulnerabilities within the broader Oracle ecosystem. The low privilege requirement combined with network accessibility makes this vulnerability particularly attractive to threat actors seeking persistent access to enterprise environments.
This vulnerability demonstrates the critical importance of maintaining up-to-date security patches in complex enterprise applications, as the affected versions span multiple releases indicating prolonged exposure windows. Organizations should establish robust patch management procedures and consider implementing intrusion detection systems specifically configured to monitor for exploitation attempts against known Oracle vulnerabilities. The CVSS vector characteristics suggest that organizations must treat this vulnerability with high priority regardless of their current threat landscape, as the combination of network accessibility and low privilege requirements creates an exceptionally dangerous attack scenario.