CVE-2026-62607 in Customer Care
Summary
by MITRE • 08/19/2026
Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows high privileged attacker with network access via HTTP to compromise Oracle Customer Care. While the vulnerability is in Oracle Customer Care, attacks may significantly impact additional products (scope change). Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Oracle Customer Care accessible data as well as unauthorized access to critical data or complete access to all Oracle Customer Care accessible data. CVSS 3.1 Base Score 8.7 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:H/I:H/A:N).
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Analysis
by VulDB Data Team • 08/19/2026
The identified vulnerability resides within the Internal Operations component of Oracle Customer Care, a critical module within the broader Oracle E-Business Suite ecosystem. This flaw affects supported versions ranging from 12.2.3 through 12.2.15, indicating that a significant portion of deployed instances remain susceptible to exploitation. The nature of this vulnerability is characterized by its ease of exploitability and reliance on network-based attack vectors via the HTTP protocol. Unlike many complex vulnerabilities requiring intricate setup or specific user interactions, this flaw can be leveraged with relative simplicity by an attacker who has already established network connectivity to the target system. This accessibility lowers the barrier for entry, making it a high-priority concern for security teams managing these environments.
A defining characteristic of this vulnerability is its requirement for high-privileged authentication prior to exploitation. The CVSS 3.1 vector explicitly denotes PR:H (Privileges Required: High), meaning that an attacker must first possess valid credentials with elevated administrative or operational rights within the Oracle Customer Care application. This constraint suggests that while the technical flaw itself may be straightforward, gaining initial access requires compromising a privileged account through methods such as credential theft, phishing, or lateral movement from other compromised systems. However, once this authentication threshold is met, the subsequent exploitation of the vulnerability becomes trivial and does not require any user interface interaction, classifying it as an unauthenticated attack vector post-initial compromise in terms of UI dependency.
The operational impact of successfully exploiting this flaw extends far beyond the immediate boundaries of Oracle Customer Care. The advisory explicitly notes a scope change, indicating that attacks targeting this component can significantly impact additional products within the E-Business Suite environment. This lateral movement capability implies that the vulnerability likely involves improper access control or privilege escalation mechanisms that allow an attacker to traverse security boundaries between modules. Consequently, the blast radius of a single successful exploit is amplified, potentially leading to widespread disruption across multiple integrated business processes rather than isolating the damage to one application module.
The specific consequences of this vulnerability are severe, primarily affecting data confidentiality and integrity while leaving availability largely intact according to the CVSS scoring. Successful exploitation grants an attacker unauthorized capabilities to create, delete, or modify critical data within Oracle Customer Care. This level of access equates to a complete compromise of the system's security posture regarding sensitive business information. An adversary could exfiltrate confidential customer records, financial transactions, or operational metrics, leading to significant regulatory and reputational damage. Furthermore, the ability to alter or delete data poses an existential threat to organizational integrity, as malicious actors could corrupt essential datasets, disrupt workflows, or introduce fraudulent entries that are difficult to detect without rigorous auditing.
From a classification perspective, this vulnerability aligns with CWE-269 Improper Privilege Management and potentially CWE-862 Missing Authorization, depending on the specific technical implementation details of how access controls were bypassed. In terms of offensive security frameworks such as MITRE ATT&CK, this scenario maps closely to techniques involving Valid Accounts for initial access followed by Lateral Movement or Data Exfiltration via Application Layer Protocol. The high confidentiality and integrity impacts underscore the critical need for immediate remediation efforts. Organizations running affected versions must prioritize patching these systems to close the gap that allows authenticated attackers to escalate their privileges and manipulate core business data across the E-Business Suite landscape.