CVE-2014-2102 in Unified Contact Center Express
Summary
by MITRE
Cisco Unified Contact Center Express (Unified CCX) does not properly restrict the content of the CCMConfig page, which allows remote authenticated users to obtain sensitive information by examining this content, aka Bug ID CSCum95575.
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Analysis
by VulDB Data Team • 04/12/2025
Cisco Unified Contact Center Express represents a critical component in enterprise communication infrastructure, serving as a contact center solution that manages customer interactions through various channels including voice, email, and chat. The vulnerability described in CVE-2014-2102 specifically targets the CCMConfig page functionality within this system, creating a significant information disclosure risk that affects the confidentiality of sensitive operational data. This vulnerability exists within the authentication and authorization mechanisms of the Unified CCX platform, where proper access controls fail to adequately restrict the content exposed to authenticated users.
The technical flaw manifests through insufficient input validation and output sanitization within the CCMConfig page implementation. When authenticated users access this specific page, the system fails to properly filter or restrict the data that gets rendered, allowing attackers to potentially extract sensitive configuration information, system parameters, and potentially credentials or communication protocols used by the contact center infrastructure. This represents a classic case of improper access control where the system does not adequately verify the privileges of authenticated users before exposing sensitive content. The vulnerability aligns with CWE-200, which addresses improper exposure of sensitive information, and specifically demonstrates weaknesses in access control mechanisms that should prevent unauthorized data disclosure.
The operational impact of this vulnerability extends beyond simple information disclosure, as the sensitive data exposed through the CCMConfig page could provide attackers with valuable intelligence for further exploitation attempts. An attacker with valid credentials could potentially gain insights into the underlying system architecture, network configurations, and communication protocols that could facilitate more sophisticated attacks such as privilege escalation or lateral movement within the network. This vulnerability creates a foothold for attackers to understand the operational environment of the contact center infrastructure and could lead to more severe consequences including complete system compromise or data breach. The exposure of configuration details may also aid in identifying other potential vulnerabilities within the broader Unified CCX ecosystem.
Organizations should implement immediate mitigations including applying the relevant Cisco security patches and updates that address this specific vulnerability. Network segmentation and access control measures should be strengthened to limit the scope of authenticated users who can access sensitive configuration pages. Regular security assessments should be conducted to identify similar access control flaws within the Unified CCX environment, and monitoring should be implemented to detect unusual access patterns to configuration pages. The vulnerability demonstrates the importance of principle of least privilege implementation and proper input validation, aligning with ATT&CK technique T1212 which addresses exploitation of system configuration vulnerabilities. Organizations should also consider implementing additional logging and monitoring specifically for access to administrative configuration pages to detect potential exploitation attempts and ensure compliance with security standards that require proper handling of sensitive information disclosure risks.