CVE-2014-2633 in Service Manager
Summary
by MITRE
Cross-site request forgery (CSRF) vulnerability in the server in HP Service Manager (SM) 7.21 and 9.x before 9.34 allows remote attackers to hijack the authentication of unspecified victims via unknown vectors.
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Analysis
by VulDB Data Team • 03/28/2022
The CVE-2014-2633 vulnerability represents a critical cross-site request forgery flaw within HP Service Manager server components affecting versions 7.21 and 9.x prior to 9.34. This vulnerability resides in the authentication handling mechanisms of the service management platform, creating a significant security risk for organizations relying on HP SM for their IT service management operations. The flaw enables remote attackers to exploit the system's trust relationship with authenticated users, potentially allowing unauthorized actions to be performed on behalf of legitimate users without their knowledge or consent. The unspecified nature of the attack vectors suggests multiple potential exploitation pathways within the server's request processing logic, making the vulnerability particularly concerning from a threat modeling perspective.
The technical implementation of this CSRF vulnerability stems from insufficient validation of request origins and lack of proper anti-CSRF token mechanisms within the HP Service Manager server. When users authenticate to the system, the server should verify that subsequent requests originate from legitimate sources and contain appropriate validation tokens to prevent unauthorized operations. However, in affected versions, this validation process is inadequate, allowing attackers to craft malicious requests that appear to originate from authenticated users. The vulnerability operates at the application layer, specifically targeting the session management and request validation components of the service manager, which aligns with CWE-352 - Cross-Site Request Forgery. This weakness enables attackers to perform actions such as creating new user accounts, modifying existing configurations, or executing administrative functions without proper authorization.
The operational impact of CVE-2014-2633 extends beyond simple unauthorized access, as successful exploitation could lead to complete system compromise and unauthorized data manipulation within HP Service Manager environments. Organizations using affected versions face risks including unauthorized user privilege escalation, data integrity violations, and potential lateral movement within their IT infrastructure. The vulnerability affects the core authentication and authorization mechanisms of the service manager, which typically serves as a central hub for IT service requests, incident management, and configuration changes. Attackers could leverage this weakness to inject malicious requests that modify service catalog entries, alter user permissions, or compromise critical IT service management workflows. The impact is particularly severe given that HP Service Manager is commonly used in enterprise environments where it manages sensitive business-critical services and user access controls.
Security mitigation strategies for CVE-2014-2633 should prioritize immediate patch application from HP, as the vendor released updates specifically addressing this CSRF vulnerability in versions 9.34 and later. Organizations should implement additional protective measures including web application firewalls that can detect and block suspicious cross-site requests, enhanced monitoring of authentication-related activities, and network segmentation to limit potential attack surfaces. The remediation process should include comprehensive testing of patched environments to ensure that the CSRF protection mechanisms function correctly without disrupting legitimate business operations. Organizations should also conduct thorough security assessments of their HP Service Manager implementations to identify any additional vulnerabilities that may have been overlooked. From an ATT&CK framework perspective, this vulnerability maps to techniques involving credential access and privilege escalation, specifically targeting the T1078 - Valid Accounts and T1548.001 - Abuse Elevation Control Mechanisms tactics, highlighting the importance of proper session management and authentication validation as outlined in the MITRE ATT&CK matrix for enterprise environments.