CVE-2015-0714 in Finesse Server
Summary
by MITRE
Multiple cross-site scripting (XSS) vulnerabilities in Cisco Finesse Server 10.0(1), 10.5(1), 10.6(1), and 11.0(1) allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCut53595.
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Analysis
by VulDB Data Team • 05/10/2022
The vulnerability identified as CVE-2015-0714 represents a critical cross-site scripting flaw affecting multiple versions of Cisco Finesse Server including 10.0(1), 10.5(1), 10.6(1), and 11.0(1). This vulnerability falls under the CWE-79 category of Cross-Site Scripting, which is classified as a code injection attack where malicious scripts are injected into trusted websites. The vulnerability specifically affects the web interface components of Cisco Finesse Server, a unified communications platform designed for contact center environments that integrates with Cisco Unified Communications Manager. The flaw enables remote attackers to execute arbitrary web scripts or HTML code through unspecified parameters, creating a significant security risk for organizations relying on this platform for customer service operations.
The technical exploitation of this vulnerability occurs through the improper sanitization of user-supplied input within the web application interface of Cisco Finesse Server. Attackers can craft malicious payloads that, when processed by the server, get executed in the context of other users' browsers. This typically involves injecting script code through form fields, URL parameters, or other input vectors that are not properly validated or escaped. The unspecified parameters mentioned in the CVE description suggest that multiple input points within the application are susceptible to this type of attack, making the vulnerability particularly dangerous as it provides multiple attack surfaces. The vulnerability affects the server's web interface components that handle user interactions and data display, creating opportunities for attackers to steal session cookies, perform unauthorized actions, or redirect users to malicious websites.
The operational impact of CVE-2015-0714 extends beyond simple data theft, as it can compromise the integrity of the entire contact center communication infrastructure. Organizations using Cisco Finesse Server may experience unauthorized access to sensitive customer information, session hijacking, and potential disruption of business operations. The vulnerability is particularly concerning in contact center environments where agents handle confidential data including personal identification information, financial details, and proprietary business data. Attackers could leverage this vulnerability to gain access to agent sessions, potentially allowing them to monitor customer interactions, access protected data, or even manipulate call routing and other critical functions. This type of attack aligns with the ATT&CK technique T1566 which involves social engineering through malicious web content, and T1071 which covers application layer protocol usage including web protocols.
Mitigation strategies for CVE-2015-0714 should include immediate patching of affected Cisco Finesse Server versions through official Cisco security advisories and updates. Organizations should implement proper input validation and output encoding mechanisms to prevent script injection attacks, following secure coding practices that align with OWASP Top Ten recommendations. Network segmentation and access controls should be strengthened to limit exposure of the affected server to untrusted networks. Additionally, implementing web application firewalls and content security policies can provide additional layers of protection against XSS attacks. Regular security assessments and penetration testing should be conducted to identify and remediate similar vulnerabilities in the broader network infrastructure. The vulnerability demonstrates the importance of maintaining up-to-date security patches and implementing defense-in-depth strategies to protect critical business applications from exploitation.