CVE-2017-3232 in Automatic Service Request
Summary
by MITRE
Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows low privileged attacker with logon to the infrastructure where Automatic Service Request (ASR) executes to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Automatic Service Request (ASR) accessible data. CVSS 3.0 Base Score 5.5 (Confidentiality impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N).
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Analysis
by VulDB Data Team • 12/20/2020
The vulnerability identified as CVE-2017-3232 resides within Oracle Support Tools' Automatic Service Request (ASR) component, specifically within the ASR Manager subcomponent. This flaw affects versions prior to 5.7 of the Oracle Support Tools suite, representing a significant security weakness in enterprise support infrastructure. The vulnerability's classification as easily exploitable indicates that attackers with minimal privileges can leverage this weakness to gain unauthorized access to critical system resources, making it particularly concerning for organizations relying on Oracle's support automation frameworks.
The technical nature of this vulnerability stems from insufficient access controls and authentication mechanisms within the ASR Manager component. Attackers with legitimate logon credentials to the infrastructure where ASR operates can exploit this weakness to compromise the entire ASR system. The CVSS 3.0 score of 5.5 reflects the moderate severity of the vulnerability, with a base score of 5.5 indicating high confidentiality impact and low attack complexity. The vector (AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N) demonstrates that the attack requires local access, low complexity, and low privileges, while the unscoped impact suggests the compromise could affect the entire ASR accessible data without requiring additional system access or user interaction.
The operational impact of this vulnerability extends beyond simple data access, as successful exploitation can result in unauthorized access to critical data or complete access to all data accessible through the ASR system. This presents a substantial risk to organizations that depend on automated service request processing for their support infrastructure, as attackers could potentially access sensitive information related to system configurations, support tickets, and other critical operational data. The vulnerability's location within the ASR Manager component means that any data processed through the automatic service request system could be compromised, potentially affecting business continuity and regulatory compliance requirements.
Organizations should implement immediate mitigation strategies including upgrading to Oracle Support Tools version 5.7 or later, which contains the necessary patches to address this vulnerability. Network segmentation and access control measures should be strengthened to limit local access to ASR infrastructure, while monitoring systems should be enhanced to detect unauthorized access attempts. The vulnerability aligns with CWE-284 (Improper Access Control) and may be categorized under ATT&CK technique T1078 (Valid Accounts) as attackers leverage legitimate credentials to exploit the system. Regular security assessments and vulnerability scanning should be conducted to identify similar weaknesses in other Oracle components and ensure comprehensive protection of enterprise support infrastructure.