CVE-2017-3233 in Automatic Service Request
Summary
by MITRE
Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows unauthenticated attacker with network access via HTTP to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Automatic Service Request (ASR) accessible data. CVSS 3.0 Base Score 7.5 (Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:N).
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Analysis
by VulDB Data Team • 12/20/2020
The vulnerability identified as CVE-2017-3233 resides within the Automatic Service Request (ASR) component of Oracle Support Tools, specifically within the ASR Manager subcomponent. This flaw affects versions prior to 5.7 and represents a significant security weakness that undermines the integrity of Oracle's support infrastructure. The vulnerability operates at the application layer and specifically targets the ASR functionality that automates service request processing for Oracle database systems. The ASR component serves as a critical interface for collecting system information and submitting support requests to Oracle, making it a potentially attractive target for malicious actors seeking to disrupt or compromise enterprise support operations.
The technical nature of this vulnerability stems from insufficient authentication mechanisms within the ASR Manager component, allowing unauthenticated attackers to exploit the system through HTTP network connections. This misconfiguration creates a path for attackers to gain unauthorized access to the ASR functionality without requiring valid credentials or prior authorization. The vulnerability's CVSS 3.0 base score of 7.5 indicates a high severity level with integrity impacts, reflecting the potential for unauthorized modification of critical data within the ASR system. The attack vector AV:N (network) combined with low attack complexity AC:L and no privilege requirements PR:N demonstrates that this vulnerability can be exploited remotely by any attacker with network access to the target system, making it particularly dangerous in enterprise environments where such systems are often exposed to external networks.
The operational impact of successfully exploiting CVE-2017-3233 extends beyond simple data modification to encompass potential system compromise and operational disruption. Attackers who successfully exploit this vulnerability can create, delete, or modify all Automatic Service Request accessible data, potentially leading to false support requests, data corruption, or manipulation of system diagnostic information. This capability could severely impact Oracle support operations and potentially provide attackers with insights into enterprise system configurations and vulnerabilities. The integrity impact is particularly concerning as it allows modification of critical support data that may be used for system monitoring, troubleshooting, and security assessments. The vulnerability does not directly impact availability (A:N) but the modification of ASR data could indirectly affect system availability through false alarms or corrupted support data that impacts system stability.
Organizations should prioritize immediate remediation by upgrading to Oracle Support Tools version 5.7 or later, which includes the necessary security patches to address this vulnerability. Network segmentation and firewall rules should be implemented to restrict access to ASR components, particularly when these systems are exposed to untrusted networks. Regular security assessments of Oracle support infrastructure and monitoring of ASR component access logs should be conducted to detect potential exploitation attempts. The vulnerability aligns with CWE-287 (Improper Authentication) and represents a weakness in the principle of least privilege enforcement within Oracle's support infrastructure. From an ATT&CK perspective, this vulnerability maps to techniques involving credential compromise and privilege escalation through application-level vulnerabilities, potentially enabling adversaries to establish persistent access to enterprise support systems and gather sensitive operational information about target environments.