CVE-2017-3618 in Automatic Service Request
Summary
by MITRE
Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows low privileged attacker with logon to the infrastructure where Automatic Service Request (ASR) executes to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Automatic Service Request (ASR) accessible data as well as unauthorized access to critical data or complete access to all Automatic Service Request (ASR) accessible data. CVSS 3.0 Base Score 7.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N).
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Analysis
by VulDB Data Team • 12/20/2020
The vulnerability identified as CVE-2017-3618 resides within the Automatic Service Request (ASR) component of Oracle Support Tools, specifically within the ASR Manager subcomponent. This flaw affects versions prior to 5.7 and represents a significant security weakness that can be exploited by attackers with minimal privileges. The vulnerability's classification as easily exploitable indicates that the attack surface is relatively accessible, particularly for adversaries who have already gained access to the underlying infrastructure where ASR operates. The CVSS 3.0 score of 7.1 reflects the substantial impact this vulnerability can have on system security, with high scores for both confidentiality and integrity implications.
The technical nature of this vulnerability stems from insufficient access controls and privilege management within the ASR Manager component. Attackers who can establish a logon session on the infrastructure hosting ASR can leverage this weakness to execute unauthorized operations against the system. The flaw enables malicious actors to perform unauthorized creation, deletion, or modification operations on critical data within the ASR environment. This encompasses not only the direct data managed by ASR but also any data that the ASR component can access, potentially exposing sensitive information and system resources to unauthorized manipulation. The vulnerability's impact extends to both data integrity and confidentiality, as attackers can both alter existing data and gain access to sensitive information that should remain protected.
From an operational perspective, this vulnerability poses a serious threat to organizations relying on Oracle Support Tools for their service management processes. The low privilege requirement for exploitation means that even attackers with basic access rights can potentially compromise the entire ASR system. The unauthorized access capabilities allow for comprehensive data manipulation, which could result in data corruption, information disclosure, or complete system compromise. The vulnerability's impact is particularly concerning because ASR systems typically handle sensitive operational data, including service requests, system diagnostics, and potentially confidential business information. Organizations may face regulatory compliance issues and operational disruptions if this vulnerability is successfully exploited, as it could lead to unauthorized access to critical business data and service management functions.
The security implications of CVE-2017-3618 align with CWE-284, which addresses improper access control issues in software systems. This vulnerability also maps to several ATT&CK techniques including privilege escalation, data manipulation, and credential access. The attack vector AV:L indicates local access requirements, while the low attack complexity AC:L suggests that exploitation does not require specialized skills or tools. The PR:L classification demonstrates that the vulnerability requires only low privileges, making it particularly dangerous in environments where multiple users have access to the system. Organizations should implement immediate remediation measures including upgrading to version 5.7 or later, implementing additional access controls, and conducting comprehensive security audits of their ASR environments. Network segmentation and monitoring of ASR-related activities can help detect potential exploitation attempts and limit the impact of successful attacks. The vulnerability serves as a reminder of the critical importance of maintaining up-to-date security patches and implementing robust access control mechanisms in enterprise service management systems.